Application Support Specialist

  • Idexcel
  • Reston, VA
Hello, Hope you are doing great today. My name is Gauri and I work at Idexcel, Inc. I have a Full Time job opening for Application Support Specialist with in Reston, VA Please let me know if you or someone you know might interested in this job opportunity. Job Details: Position: Application Support Specialist Location: Reston, VA Project: CGI/ Fannie Mae Longevity: Long Term Position Description Client is looking for a an Application Support Specialist to provide support for custom application software with their team. The application support specialist should have extensive experience supporting applications that reside on a UNIX platform. Will answer technical questions, troubleshoot problems, and guide users to develop into SME knowledge. May extract data, format and run reports, or perform specific analytical functions using application in the lower environment. May have substantialknowledge of Infrastructure discipline. Your future duties and responsibilities KEY JOB FUNCTIONS Study business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be automated Suggest best practices for smooth operation. Works with users of application that automates or executes their business processes. May be required to develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analyses. Support Application & Coordinate Application setup in DEV/SIT/ISIT/UAT/IUAT May support application(s) in production. Note interruptions in lower environments that could translate into production issues and review methodology/process to prevent happening. Note interruptions or bugs in operation and carry out mitigation / problem management Will be tasked to deliver workflow for proactive monitoring. Track issues and report periodically to group charged with monitoring uptime and efficiency of production application. Participate in project meetings to plan rewrite of addition to application in production or being revised for release into production. Will be assigned small projects for completion Should be able to work in a matrixed environment Knowledge of Operating Systems, Middleware, DB , WebServers, one or more batch control Must be a very strong team player and should be able to work with little supervision Required qualifications to be successful in this role Skillset Essential Skills Required: 6+ years of: Extensive knowledge of UNIX, SQL, Ticketing System (Remedy or ServiceNow), Autosys. Candidates must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues. Good communication skills both verbal and writing with the ability to discuss issues with users. Experience in supporting all phases of SDLC Experience supporting applications in a UNIX environment Understanding of database concepts Knowledge of UNIX Shell and Korn scripting for automation of tasks. Experience with Autosys job management for scheduling, monitoring, and reporting

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