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Virginia Tire & Auto is looking for a full-time BDC / Customer Service Representative to join our sales team at our customer service call center in the One Loudoun location. At Virginia Tire & Auto we work hard to develop our people. Whether it is one of our classroom style training sessions or our leadership development program for aspiring managers, we can help you build your career.
As a Customer Service Representative at Virginia Tire & Auto, you will be an integral part in providing our customers with the very best service and support. Our team of highly trained professionals are the driving force behind our success. Are you interested in growing in the automotive industry? We provide continued industry education to all our employees and ensure they have the knowledge and skills to succeed.
Overall duties include, but are not limited to:
Schedule auto repair appointments over the phone for customers and liaison as needed to make it easy for customers to have their vehicle serviced with Virginia Tire & Auto.
Become knowledgeable on the world-class tire brands sold by Virginia Tire & Auto.
Help customers over the phone and online choose the best and safest tires for their vehicle.
Answer 50-80 incoming calls per day and perform online chats in a timely, professional and friendly manner.