Service Desk Specialist

  • Barrister
  • Norfolk, VA
Job Summary: We are looking for someone who will provide remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Requirements: Active Secret DoD Security Clearance DoDD 8570.1 baseline certification 1-4 years of related experience in information systems High school education or equivalent (GED) Experience with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop. Experience with Hardware/Software troubleshooting. Experienced in basic network troubleshooting (TCP IP Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device Experience with IT information assurance and cyber-security. Experience with Active Directory to include account creation/management and File

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