Customer Service Representative

  • Institute for Building Technology and Safety
  • Ashburn, VA

The Institute for Building Technology and Safety is currently seeking an energetic and eager Customer Service Representative (Full-Time) who has above-average interpersonal skills and is able to work in a fast-paced production environment. The position involves customer service, data management, and basic accounting.

IBTS offers competitive salary and benefits as well as on-the-job training. With the right attitude, and the drive to perform job functions accurately and effectively, IBTS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies and Government agencies in the U.S.


  • Answer call center calls, process requests, and work with customers to resolve issues and answer queries
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Demonstrate flexibility in satisfying customer demands in a high volume, production environment
  • Maintain records and databases
  • Conduct database searches, performing quality assurance and reviewing images
  • Prepare reports
  • Handle time-sensitive processes and sensitive material
  • Perform accurate data entry
  • Scan and Index documents
  • Print and mail documents
  • Maintain publications inventories
  • Follow direction from supervisor
  • Participate in cross-training
  • Demonstrate reliable attendance and punctuality in order to coordinate with integrated services team
  • Performing other tasks as assigned

Education, Skills, and Experience

  • College education or 2+ years of experience in a customer service role.
  • Above average communication skills; experience and comfort in speaking with customers from a wide variety of backgrounds
  • Excellent customer focus, attitude, and interpersonal skills
  • Experience with Microsoft Windows applications
  • Knowledge and understanding of computers and computer peripheral devices
  • Ability to work both independently as well as part of a team
  • Basic accounting and budgeting knowledge, or the capacity to learn
  • Strong organizational and analytical skills
  • High attention to detail
  • Accuracy and thoroughness (technically and ethically)
  • Flexibility in managing day-to-day workload with the ability to handle unexpected assignments

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization that was established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, Texas and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that is committed to hiring a diverse and talented workforce. S3 Residents, people with disabilities, and veterans are encouraged to apply.

Explore the opportunities.

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