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Most organizations make a plan and figure that will get them where they need to go. But much of the time things don¡¯t go according to plan, and people lose heart and focus. Employees start asking the same questions every day, betraying their unease and uncertainty. Leaders may parrot the same answers every day, telling people it¡¯s just the way it is, get over it. But it¡¯s not enough, and the organization and its people will ultimately falter.