How Employee Engagement Can Improve the Customer Experience | Jobs2Careers Talent Insights

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How Employee Engagement Can Improve the Customer Experience www.surveymonkey.com

You may work hard to keep your customers happy by collecting feedback at many customer touchpoints–and making improvements accordingly. But managing customer satisfaction externally is only part of the equation. What about the employees who serve your customers? How do your organization’s internal dynamics affect the overall customer experience?

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