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Good managers should never be truly surprised when an employee announces she is leaving, says Claman. As manager, you need to be aware of peoples interests and needs. You should know what they want to do. And you should be able to tell when someone is tired of her job, has aged out of it, is not engaged, or has life changes afoot like a move or a spouse transfer that make a resignation likely, she says. If this news did indeed blindside you, it is incumbent on you to start having more contact with your team so that you know what they want for their future and can predict or prevent these situations going forward.