High school diploma or equivalent required
0-3 years' experience preferably in a medical office setting
Must have: 1-3 years of medical scheduling, medical receptionist, or something related in the healthcare field
Knowledge of medical terminology and coding a plus
Proficiency in Microsoft Office (Outlook, Word, Excel) required
SCOPE: Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner
Answers all incoming calls and directs calls to appropriate personnel
May include outside scheduling and/or surgical scheduling responsibilities
Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR)
Collects co-pays, deductible and other out of pocket amounts at time of visit
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage
Arranges for patients to have financial counseling as needed
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice
Follows policies and procedures to contribute to the efficiency of the front office
Covers for other front office functions as requested
Prepares correspondence, memos, forms and other typing as requested by supervisor
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request
Obtains necessary pre-certification as required
May communicate to patient about surgeries or tests being scheduled and potential prep work needed
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed
May be responsible for scheduling post-operative follow up appointments with Physicians
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure