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Remote Customer Service Representative - Teladoc

Teladoc

Earlham, IA

$12.50/hr

RemoteFlexible Schedule

Status: Remote, W-9 (Independent Contractor)
1099 Independent Contractor opportunity
Teladoc
Responsibilities include: Answering incoming calls
Setting virtual appointments
Assisting with and verifying member registrations
Helping members add coverage or dependents to their account
Supporting members with billing-related questions and updates
Troubleshooting basic technical issues
Providing clear and professional guidance to help members navigate available services
Maintaining accurate documentation
A medical background is a definite plus
Strong attention to detail
Computer literacy, including good typing skills
Empathy, patience, and integrity
Self-sufficiency and strong organization skills
Strong multitasking skills, including the ability to utilize a variety of resources and computer applications simultaneously
The ability to maintain confidentiality and secure sensitive information
Quiet, dedicated, paperless and cell phone free workspace
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
A PC with Windows 11 (Macs and Chromebooks are not supported at this time)
At least 8GB of useable RAM
At least 200MB of free hard drive space
Up-to-date antivirus software
Access to a smartphone or device for multi-factor authentication
Dual monitors, each capable of displaying at least 1024 x 768 pixels
A USB noise-cancelling headset
You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY
Hours of operation are 24/7
Minimum of 30 hours per week
$12.50 per hour
Two consecutive weeks for certification classes, Monday through Friday, with eight hours of online classroom time each day
Certification class times (until classes are filled) are: 9am – 5pm ET, 2pm – 9pm ET, OR 6pm – 2am ET
Certification classes span two consecutive weeks
NexRep Perks program