936 jobs in Geneva,IL

Wage range $58,000 to $60,000 annual.
Hires, trains, schedules, assigns duties and shifts to workers
Supervises 1-15 employees in the Front Desk
Standing, walking, and various physical demands including lifting up to 50 pounds
Must follow proper safety precautions at all times to avoid injuries
Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action
Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays
Maintains front desk coverage at 100% and cover shifts if needed, including audit
Patrols public rooms, investigates disturbances, and resolves conflicts
Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy
Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account
Sends out letters of confirmation or returns checks when registration cannot be accepted
Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies
Develops and maintains guest information files regarding the property, community and surrounding attractions
Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup
Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns
Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction
Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries