The ability to assist another person in lifting 40 pounds
Perform repeated bending, standing, and reaching
Must be 18 years of age or older
(VA state law requires Supervisor's to be 21 years of age or older for certain tasks).
The ability to multi-task
Occasionally lifting up to 20 pounds

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Customer Experience Advocate I (Fredericksburg, VA)

AmeriGas Propane

Fredericksburg, VA 22401

~ 36 min Onsite

One to two years customer service experience; in a contact center preferred
Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs
Candidates must be willing to submit to a pre-employment drug screen and a criminal background check
Demonstrated understanding of computer-based tools and programs
Process orders, forms, applications, requests, and payments accurately
Acknowledge and resolve customer concerns; promptly escalate complaints when needed
As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician
Ability to work independently and within contact center teams
Respond to and process all customer calls in a prompt and professional manner
Attend and collaboratively participate in staff meetings and training sessions
Good problem-solving skills and asks for guidance when needed
High School Diploma or Equivalent
Good judgment and independent decision making within assigned authority levels
Positive attitude and excellent interpersonal and listening skills; demonstrates effective customer care with all customers consistently and equally
Effectively communicates in English - verbal and written
Efficient and accurate use of systems and tools with a strong ability to multi-tasking
Applicants for such positions who are actively using medical marijuana may be denied hire on that basis