Food & Beverage Retail Operations & Rental Oversight (if applicable)
Monitor product inventory levels and communicate or place order needs.
This position is full-time and non-exempt.
Completes shift end and EOM tasks, including review of guest ledger, inactive accounts with balances, & inventories.
Ensure compliance with food safety, cleanliness, and service standards according to federal, state, and local regulations and AHG's policies.
Will work in indoor and outdoor environments.
Coordinates and creates schedules weekly based on the occupancy forecast. Schedules are to be approved by the Assistant General Manager and posted each week.
Ensure Team Members are correctly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
Support Food & Beverage operation during high-volume times by taking orders, serving, or assisting with prep.
Conduct performance reviews and disciplinary processes when needed.
Conduct regular team meetings to share updates, reinforce brand standards, and gather input.
Monitors delivery of packages for the business and Guests.
Collaborate on monitoring team scheduling, timekeeping, and compliance with labor laws with other Operations supervisors.
Maintain complete knowledge of and strictly adhere to state liquor regulations, particularly in prohibiting service to minors, intoxicated persons, and drunk driving.
Conduct monthly department meetings to review new procedures and solicit input from all Team Members.
Partner with AGM/GM and People & Culture (HR) to manage disciplinary issues with discretion, confidence, and in a compassionate manner.
Ensure the retail shop is visually appealing, clean, and well-stocked.
Maintain working knowledge of Property Management Systems (PMS) and manage shift reporting.
Participate in hiring, onboarding, and training team members in guest services, F&B;, and retail.
Keep Team Members informed about daily operations, events, and company updates.
Ensure all calls, Guest comments, comment cards, and Guest surveys are properly recorded and closed. Use reports to analyze Guest problems and work to reduce and resolve such issues, and take appropriate action to ensure 100% Guest satisfaction.
Be familiar with sales strategies; communicate daily with the Group Planning Event Manager.
Must be able to stand/walk for extended periods and lift up to 50 lbs.
Review, code, approve, and submit invoices to AutoCamp's Accounts Payable.
Assist the department with covering/working last-minute call-offs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs any other duties as requested by the Assistant General Manager/Operations Manager and the General Manager, and acts as MOD when assigned.
Maintain high standards of cleanliness, safety, and presentation across all guest-facing areas.
Coordinate with the front desk team to support rental processes and retail sales.
Properly label & date according to comply with applicable state and federal regulations.
Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
System matter expert in the PMS.
Manage monthly inventory: must be available on the 1st of every month.
Review daily sales reports and ensure all transactions have been accounted for. Report all tips.
Interview and hire Team Members, train and coach Guest Experience staff on guest service, systems, and brand standards. Guide all Team Members towards success as it relates to customer satisfaction, property business, and financial goals.
Maintain complete knowledge of all menu items (including daily specials), prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Serve as the primary contact for guest inquiries, issues, and escalations with professionalism and empathy
Provide support to Food & Beverage operation during high-volume times by taking orders, serving, or assisting with prep.
Lead and supervise the Front Desk team to ensure efficient check-in/check-out and daily operations, including the pe-register process, block, and take same-day reservations; and when necessary, future reservations follow hotel rate structures, discounts, and sell strategies.
Foster a warm and welcoming environment that prioritizes guest satisfaction.
Assist in training staff on POS systems and customer service procedures related to food & beverage.
Resolve guest concerns promptly and proactively implement feedback-driven improvements.
Oversee retail displays, pricing, and inventory control with attention to revenue generation.