Strong leadership presence with the ability to support and guide teams in a fast-paced, guest-facing environment
Excellent interpersonal and communication skills with the ability to engage guests and team members professionally
Solid understanding of restaurant and bar operations within a hotel or upscale hospitality setting
Ability to support financial performance through labor awareness, cost control, and operational efficiency
Strong organizational skills with the ability to manage multiple priorities and shifting demands
Problem-solving mindset with the ability to make sound decisions in real time
Proficiency in point-of-sale systems and basic operational technology
Knowledge of food safety standards and responsible alcohol service practices
Ability to remain poised and professional in high-volume environments
Flexibility to work varied schedules including evenings, weekends, and holidays
Bachelor's degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred.
1+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment.
Demonstrated experience managing multiple outlets simultaneously.
Food safety certification required (or ability to obtain upon hire).
New Mexico alcohol service certification required (or ability to obtain upon hire).

Lead Guest Experience Host

eldorado hotel & spa

Santa Fe, NM 87501

High school diploma or equivalent
Minimum of 6 months of hospitality or guest service experience required
Current New Mexico driver's license with an insurable driving record required
Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
Flexible availability, including nights, weekends, and holidays