1 year of Scheduling Experience
Bachelor's degree is Required
Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

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Experience supporting office productivity software (e.g., Microsoft Office 365, Google Workspace, Adobe Creative Suite) and collaboration tools (e.g., Microsoft Teams, Slack)
Flexibility to work during evenings, weekends, and holidays as part of the extended hours on call rotation
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IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified IT Professional (MCITP) are a plus
Proven experience in an IT support or service desk role
Experience with Microsoft Intune a plus
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Solid understanding of IT infrastructure, including networking, Active Directory, VPN, and cloud services (AWS, Azure)
Fully onsite position, Monday through Friday
Strong knowledge of Windows and Mac OS, as well as mobile devices (iOS, Android)
Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
Ability to handle sensitive information with discretion and maintain confidentiality
5 to 7 years of experience
On a rotational basis, provide day-to-day IT support for manufacturing staff, addressing issues related to desktop computers, workstations, printers, and peripheral devices
Proficiency with remote troubleshooting tools (e.g., TeamViewer, Zoom, VPN solutions)
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Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
Strong problem-solving skills and a proactive approach to troubleshooting