Maintain accurate and up-to-date customer records
Courteously and accurately accept customer orders by phone, mail, and/or fax
Prepare written orders according to proper specifications
Verify customer orders for accuracy and create fabrication/shop orders
Verify the customer has an approved credit application and sufficient credit limit for the order
Customer service
Verify completed orders prior to shipping and escalate issues as needed
Notify customers of delays or issues and escalate conflicts when necessary
Primarily sedentary with occasional walking/standing
Process Return Goods Authorizations (RGAs) and complete required documentation
Frequent computer and phone use
Coordinate with Accounting on credit issues
Occasional reaching/stretching
Provide pricing information using system knowledge
Report customer concerns to the Sales Representative
Clear communication and vision required
Promptly input orders in the computer system following ISO 9001-2000 guidelines
"bricklaying" (calculation of pieces of plastic modular belting to construct final product) and appropriate pricing

Administrative Assistant

Insight Global

Mooresville, NC 28115

Customer Service Associate - Entry Level | No Experience Required $60,000-$82,000

The Dorne Region

Charlotte, NC 28201

Tot Squad

Huntersville, NC 28078

At&t

Charlotte, NC 28244

Support various customer inquiries, including technical issues
Location: Charlotte, North Carolina
Regular time type
Customer interactions (calls, chats, emails) in a fast-paced environment
40 hour per week schedule
Report to this work location
Accurately resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support if needed
Build customer confidence and loyalty by resolving issues
Weekly hours: 40