Full-time
Paid Parental Leave
Call center or customer service experience
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
WFH Requirements
Set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service
Call Center Bilingual Collections Representative (English/Spanish) - Hybrid
Paid Caregiver Leave
You will need to be available, accessible, and accountable to work during established work schedules and shifts
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits
Paid training and additional resources to support you
401(k) plan
Disability Benefits (short term and long term)
Employee Assistance Programs (EAP)
Medical/Dental/Vision coverage
Fluent Bilingual (English/Spanish)
Position requires being able to hold a conversation both in English and Spanish
Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
40 hours/week
Eligible for earnings between $18.68 to $21.80 plus additional incentives
Tuition reimbursement program
Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
Life and Accidental Death Insurance
Hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly
Extensive employee wellness programs