Serve as the main point of contact for customers via phone, email, and occasional in-person communication.
Resolve customer inquiries and complaints with professionalism and efficiency.
Strong communication, organization, and problem-solving skills.
Collaborate with Sales, Purchasing, and Production teams to deliver quality products.
Associate's or Bachelor's degree in Business or related field preferred.
Maintain customer accounts, records, and sales-related documentation.
Provide product information, quotes, pricing, and contract details to customers.
Proficiency with Microsoft Office (Outlook, Word, Excel) and databases.
Manage customer orders from start to finish, ensuring accuracy and timely updates.
Arrange shipping and prepare accurate invoicing.
Ability to multitask in a fast-paced environment.
5+ years of customer service and/or sales experience, preferably in manufacturing.

Customer Service Rep Work From Home

Hire Standard Staffing

Syracuse, NY

Comfortable using Zoom and other online communication tools.
No prior insurance experience is required — only a strong drive to succeed and a willingness to learn.
Must be a U.S. or Canadian citizen.

Customer Service Representative

Russell Tobin

East Syracuse, NY 13057

Proud Moments

Fayetteville, NY 13066

Ability to maintain confidentiality of client, family, and organizational information in accordance with HIPAA and company policies
Demonstrated ability to prioritize and manage multiple tasks simultaneously in a fast-paced, client-focused environment
Strong problem-solving skills and attention to detail, with the ability to stay organized and adapt to changing schedules or priorities
Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old
Reliable personal transportation with the ability to commute consistently to assigned work locations
High school diploma or GED required
Clear verbal and written communication skills, with the ability to follow detailed instructions and document information accurately