Ability to interact with callers in a respectful and compassionate manner and to create a positive experience over the phone
Able to proficiently speak, read, write, and understand English
Ability to use a computer and telephone, as well as other standard office equipment
Demonstrates sincere concern, caring and desire to provide excellent service to families in need
Willingness and ability to work with people from a variety of racial, cultural, social and economic backgrounds with various lifestyles, sexual orientations and of all ages and genders
Ability to work both as a part of a collaborative team and independently to manage tasks and deadlines
1+ years' experience working in social services or related field; or equivalent experience working in a call center, shelter, social services or case management
Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
Commitment to racial equity and social justice
Highly motivated, resourceful, flexible, and possesses a positive attitude even under stressful conditions
Proficiency in another language is preferred, particularly in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese
High school equivalency required, college degree preferred; or equivalent experience
Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
Ability to set appropriate professional boundaries and maintain professional and calm demeanor and positive attitude, even under stressful conditions
Familiarity with HMIS data system and community resources for families experiencing homelessness preferred
Travel to program sites and meetings outside the site and around the county is necessary
Strong communication (listening, speaking and conversing) and documentation skills
Willing to complete and submit a TB test within 30 days of employment
Experience working with homeless population strongly desired
Qualified individuals must be able to perform the essential duties of the position with or without accommodation
Basic knowledge of Housing First and Diversion principles desired
In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department
Demonstrated problem solving, conflict mediation and crisis management skills
Ability to converse with and listen to people in many different settings
Proficient with Microsoft Office and Microsoft 365 applications
Demonstrated ability to learn new data systems quickly