Service Now Business Analyst

Location: Palo Alto, CA Rate: DOE $/hr. on W2 Position Type: Contract Interview Process: Phone Followed by F2F

US Citizen only will accept remote workers.

Job Description

Description: The successful candidate for this project will be able to both act in a business analysis capacity as well as a developer role for this unique client. They will be able to help facilitate business meetings in conjunction with the implementation team to drive business requirements in the areas of Incident, Problem, Request, and Change Management. This position will be involved in requirement gathering, analysis, testing, etc., as well as on boarding business groups to the new tool. The role will also entail several elements of project management, including defining and adhering to a schedule with deliverables, the ability to work independently, and potentially supervise / oversee the work of others.

Key Qualifications

• Experience with the Service Now software suite is required
• The ideal candidate will have an analytical mindset and practical "get it done" work style with deep subject matter expertise in Service Now, current or n-1 version preferred. Service Management.
• Previous experience with Incident, Problem, Request, and Change Management operational / ITIL business processes
• Strong understanding of how to analyze, design, and document business and operational processes.
• Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
• The ability to break down potentially complex issues or requirements into manageable steps.
• Effective presentation, oral, and written business communication skills with various audiences and levels.
• The ability to work in an agile-scrum environment where documentation, attention to detail, and team collaboration is required. Significant project management experience and high attention to detail.
• Demonstrated ability to collaborate cross-functionally with teams in a fast-moving and dynamic business environment.