Job Title

Required Skills:

• Strong knowledge of Apple Mac hardware and software
• Experience with JAMF Pro or other MDM solutions
• Apple Certified Support Professional (ACSP) certification and JAMF certification
• Experience with AppleCare+ support services
• Knowledge of scripting languages (e.g., AppleScript, Python)

JAMF Pro Administration:

• Configure and manage JAMF Pro to enforce policies, deploy software, and
• Create and deploy configuration profiles, scripts, and packages.
• Manage user accounts, groups, and permissions.

Device Management:

• Deploy, configure, and manage Apple Mac devices.
• Enroll devices into the Mobile Device Management (MDM) solution.
• Update and patch operating systems and applications.
• Monitor device inventory and usage.

Troubleshooting:

• Diagnose and resolve technical issues related to Apple Mac hardware, softi
• Provide remote and on-site support as needed.
• Excellent troubleshooting and problem-solving skills
• Strong understanding of network protocols and security concepts
• Ability to work independently and as part of a team Excellent communication skills, both verbal and written