Technical Business Analyst

Location: Plano, TX (Onsite) Long term contract Rate: DOE

Roles and Responsibilities

• Work cross-functionally with different teams to troubleshoot customer issues
• Assist with training and onboarding new customers or products
• Work with Product Owners to develop and prioritize the backlog and Operations product vision
• Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities
• Develop, categorize, and prune internal documentation
• Notice data trends which need to be surfaced and build/maintain reporting dashboards
• Monitor team performance and provide advice for any necessary process improvements
• Think independently to solve difficult operational and technical problems

Experience & Qualifications

• 4+ years working as a Business Analyst, Operations Analyst, or Product Analyst
• 10+ years overall IT experience
• 2+ years providing exceptional customer service, especially with crisis management
• 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc.
• 1+ years technical experience with SQL (Python or R acceptable)
• Exceptional written and verbal communication skills with the ability to multi-task
• Experience with Jira, Confluence, and diagramming software such as Lucid Chart / Visio
• Ability to use data analysis concepts to analyze product data
• Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word)
• Detail and process oriented with focus on continuous improvements to maximize efficiencies
• Comfortable working as part of a cross-functional team
• Demonstrated successful experience learning new technologies or overcoming challenges.