Operations Technology Professional (OTP)

We are seeking a dedicated Operations Technology Professional (OTP) to actively support the development and execution of our in-restaurant technology, ensuring that all equipment operates at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users managers, crew, and customers can effectively use the technology in the restaurants.

The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization's restaurants.

Duties of this position include the following:

• Upgrades: Perform certain self-installs and OS upgrades
• Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment
• Troubleshooting: Provide in-house technology support to triage issues on-site and over the phone
• Development: Train, develop, and lead an organization of OTPs for restaurant-level support.
• Training: Provide necessary resources, tools, and support as new technologies and initiatives are deployed.

Perks and Benefits

Competitive pay starting at $13.00 - $16.00 per hour

4 college credit hours for attending OTP Pro class

Tuition reimbursement and/or educational assistance through Archways to Opportunity

Employee discounts and free meals during shifts.

Qualifications

Responsible with good attention to detail and strong time management skills

Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs, and costs

Self-motivated with a thirst for knowledge.