divh2Job Info/h2pJob Identification 241234/ppJob Category Service/ppJob Schedule Part time/ppLocations 2525 East Rand Rd, Arlington Heights, IL, 60004, US/ppPay Range $16-$18/ppBusiness Unit Rolling Green Country Club/ph3Job Description/h3pReady to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!/ppJob Summary/ppThe Host is the first and last point of contact for members and guests, setting the tone for their entire club experience. Your role is to warmly greet and seat members and guests, ensuring a seamless and positive start and finish to their visit. You will uphold the 3-steps of service by providing exceptional hospitality and maintaining a welcoming atmosphere. Additionally, you will keep the host area organized and assist with other tasks, such as member services representative duties, as needed to support the team./ppstrongReporting Structure/strong/pp Reports to the Food Beverage Director/ppDay-to-Day/pulliMaintain Invited service standards as outlined in the FB service training program./liliGreet members/guests by name, providing a warm and welcoming experience./liliSeat members/guests while ensuring high-quality service and attention to their needs./liliConverse with members/guests in a professional manner, staying calm under pressure./liliAssist service staff as needed, adhering to the Invited standards of service./liliEnsure the host podium is organized and close out the podium at the end of each shift./liliComplete daily assignments and side work to meet standards, including keeping work areas organized and sanitized, and stocking supplies./liliSupport employees and contribute to team efforts to deliver the 3-steps of service./liliNotify management of any members/guests complaints immediately and practice effective service recovery./liliHandle last-minute requests and changes from Members/Guests professionally/li/ulpstrongAdditional Duties/strong/pulliDue to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management./liliFollow all company, club, and department policies, procedures, and instructions./liliMaintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff./liliFollow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same./liliTake the initiative in personal and professional growth and maintain any required certifications relevant to your role./liliAddress and resolve challenges using available resources, working with regional and corporate teams to support club operations./liliAttend daily briefings and actively engage in required activities to stay informed and contribute to the teams success./liliWear a clean, neat uniform that meets club standards./li/ulpAbout You/ppPreferred/pulliHigh school diploma or equivalent./liliPrevious experience in the service or hospitality industry is an advantage./liliExperience operating a multi-line telephone system./liliProven ability to handle sensitive member information with the highest level of confidentiality./liliStrong communication skills with the ability to follow instructions accurately./li/ulpstrongPhysical Requirements/strong/pulliMust be able to stand, walk, and perform physical activities for extended periods./liliAbility to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases./liliCapable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required./liliAble to lift, carry, push, and pull up to 100 lbs. occasionally./liliEffective communication skills, including talking and hearing, with sufficient visual acuity./li/ulpstrongPrimary Tools/Equipment/strong/pulliTelephone/Tablet/liliPOS System/liliFloor Chart/liliMenus/li/ulpstrongWork Schedule/strong/pulliAttendance requirements for this position as outlined on the weekly schedule./liliAdditional hours are required to meet deadlines of the position, including weekends and/or holidays./li/ulpInvited is an Equal Employment Opportunity Employer/ppThe job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club./p/div