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Ascendo
Gary,IN
Description
Job Opening: Plant Customer Service Representative Location: Gary, IN 46402 Pay: $18-$20 per hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Position Overview:
We are seeking a detail-oriented and customer-focused Plant Customer Service Representative to manage the customer order process and support daily operations in a fast-paced manufacturing environment. This role is critical in driving on-time delivery and ensuring a top-tier customer experience.
Key Responsibilities:
Education:
Contact information Amber Kemp
Position Overview:
We are seeking a detail-oriented and customer-focused Plant Customer Service Representative to manage the customer order process and support daily operations in a fast-paced manufacturing environment. This role is critical in driving on-time delivery and ensuring a top-tier customer experience.
Key Responsibilities:
- Enter and manage customer orders in the ERP system accurately and on time
- Communicate with customers via email and phone regarding orders, inquiries, updates, and changes
- Ensure timely deliveries by coordinating with scheduling, production, and shipping
- Handle filing, billing, and purchase order coordination with internal departments
- Follow up on past-due accounts and enter quality complaints when needed
- Maintain detailed product specifications and manage inventory for key customers
- Collaborate with sales and service teams to fulfill customer needs
- Identify and resolve order issues before production
- Recommend improvements to enhance the customer experience
Education:
- High school diploma or GED required
- 2+ years in a customer service role (manufacturing experience preferred)
- ERP system knowledge (order entry/returns) is a plus
- Proficiency in MS Word, Outlook, and Excel
- Adaptability
- Strong Communication Skills
- Customer Focus
- Interpersonal Savvy
- Attention to Detail
- Time Management
Contact information Amber Kemp
Turn Job Alerts On
Ascendo
Gary,IN
Description
Job Opening: Plant Customer Service Representative Location: Gary, IN 46402 Pay: $18-$20 per hour Schedule: Monday-Friday, 8:00 AM - 4:30 PM
Position Overview:
We are seeking a detail-oriented and customer-focused Plant Customer Service Representative to manage the customer order process and support daily operations in a fast-paced manufacturing environment. This role is critical in driving on-time delivery and ensuring a top-tier customer experience.
Key Responsibilities:
Education:
Contact information Amber Kemp
Position Overview:
We are seeking a detail-oriented and customer-focused Plant Customer Service Representative to manage the customer order process and support daily operations in a fast-paced manufacturing environment. This role is critical in driving on-time delivery and ensuring a top-tier customer experience.
Key Responsibilities:
- Enter and manage customer orders in the ERP system accurately and on time
- Communicate with customers via email and phone regarding orders, inquiries, updates, and changes
- Ensure timely deliveries by coordinating with scheduling, production, and shipping
- Handle filing, billing, and purchase order coordination with internal departments
- Follow up on past-due accounts and enter quality complaints when needed
- Maintain detailed product specifications and manage inventory for key customers
- Collaborate with sales and service teams to fulfill customer needs
- Identify and resolve order issues before production
- Recommend improvements to enhance the customer experience
Education:
- High school diploma or GED required
- 2+ years in a customer service role (manufacturing experience preferred)
- ERP system knowledge (order entry/returns) is a plus
- Proficiency in MS Word, Outlook, and Excel
- Adaptability
- Strong Communication Skills
- Customer Focus
- Interpersonal Savvy
- Attention to Detail
- Time Management
Contact information Amber Kemp
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