Loss Prevention Specialist

Thank you for your interest in a career at Builtwell Bank (BWB). At BWB, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can expect additional opportunities to help them build a long and lasting career. If you are focused on results, dedicated to quality, strength and integrity, love working with people, and possess the drive to succeed, then we may be the bank for you.

A Loss Prevention Specialist in our Risk Management area, is responsible for reviewing, verifying, and/or identifying customer transactions to assist in the prevention or detection of financial crimes activity, policy violations, and suspicious situations in order to mitigate and/or recover losses.

Job Duties and Primary Responsibilities

• Investigate customer disputes related to debit card transactions promptly and accurately.
• Analyze transaction data, customer records, and banking policies to determine validity of disputes.
• Monitor moderate to complex account activity which requires research that may involve multiple transaction channels.
• Place outbound calls to branch personnel to better understand a customer's transactions.
• Process dispute claims according to established procedures and regulatory requirements.
• Use a variety of sources of information, including online systems and tools and models.
• Identify trends and patterns in dispute cases to recommend enhancements to fraud prevention measures.
• Make recommendations to fraud team for account suspension, debit card revocation, or account closure.
• Documents research findings and actions on cases for possible referrals for suspicious activity, identity theft, or suspected financial abuse.
• Maintain compliance with the Zelle Network.

Desired Qualifications

• High school diploma or equivalent.
• Minimum 1 year banking experience.
• Ability to navigate multiple computer systems and applications.
• Strong attention to detail and accuracy.
• Effective communication skills.
• Ability to multitask in a fast-paced environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.