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The First National Bank of Dennison
Dennison,OH
Description
Customer Service RepresentativeJob Duties:The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures.* Greets visitors, directs them to appropriate areas and provides information* Receives and fields incoming customer service calls and screens visitors* Makes outbound calls to follow up on questions and concerns* Provides an exceptional customer experience on the phone* Acts as a liaison between he Bank and the customer* Resets on-line banking passwords* Block and unblock debit cards, travel exclusions and limits* Backup to BSA officer for IRA reporting* Go to Post Office and distribute mail to the appropriate departments* Backup teller transactions for front line or drive-thru on lunch hours* Print and post Harland Check billing statement* Order checks and check supplies when needed* Other duties as assignedCharacteristics/Requirements:* Ability to keep topics confidential* Team player and personable* Strong work ethic and easily adapts to change* Self-directed motivation* Excellent interpersonal skills* Superior organizational skills including attention to detail* High School Diploma* Professional appearance* Excellent verbal and communication skills* Superior multitasking* Self-directed motivation* Superior organizational skills and time management skills* Strong attention to detail
Turn Job Alerts On
The First National Bank of Dennison
Dennison,OH
Description
Customer Service RepresentativeJob Duties:The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures.* Greets visitors, directs them to appropriate areas and provides information* Receives and fields incoming customer service calls and screens visitors* Makes outbound calls to follow up on questions and concerns* Provides an exceptional customer experience on the phone* Acts as a liaison between he Bank and the customer* Resets on-line banking passwords* Block and unblock debit cards, travel exclusions and limits* Backup to BSA officer for IRA reporting* Go to Post Office and distribute mail to the appropriate departments* Backup teller transactions for front line or drive-thru on lunch hours* Print and post Harland Check billing statement* Order checks and check supplies when needed* Other duties as assignedCharacteristics/Requirements:* Ability to keep topics confidential* Team player and personable* Strong work ethic and easily adapts to change* Self-directed motivation* Excellent interpersonal skills* Superior organizational skills including attention to detail* High School Diploma* Professional appearance* Excellent verbal and communication skills* Superior multitasking* Self-directed motivation* Superior organizational skills and time management skills* Strong attention to detail
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