Director, Business Intelligence & Performance Strategy

Join BWH Hotels Where Passion Meets Purpose

At BWH Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Position Summary

The Director, Business Intelligence & Performance Strategy is a strategy-oriented role responsible for transforming hotel-level and system-wide performance data into actionable insights that inform enterprise strategy, brand performance, and investment decisions.

Acting as a trusted thought partner to executive leadership, the role ensures performance measurement, forecasting, and analytics that support strategic priorities and value creation.

Key Responsibilities

• Strategy-Led Business Intelligence
• Serve as a strategic advisor to executive leadership by preparing and interpreting hotel and system performance trends and translating them into strategic insights.
• Use and ensure analytics help guide and promote key strategic discussions related to brand positioning, portfolio composition, and growth initiatives.
• Strategic Initiatives Management
• Manage, oversee, and/or execute company strategic initiatives (e.g., hotel development retention and growth strategies; business intelligence reporting).
• Develop, manage and/or execute detailed project plans and timelines.
• Enterprise Performance & Business Analysis
• Manage and oversee executive dashboards, scorecards, and performance reporting.
• Synthesize large, complex data sets into clear narratives that inform strategic discussions and recommendations.
• Assess key business drivers and deliver insights for enterprise-level decisions (e.g., analysis of brand-level market performance, RevPAR, ADR, occupancy, revenue mix, and contribution metrics across brands, segments, and markets).
• Support scenario modeling, financial analysis, test versus control, and "what-if" analyses.
• Leverage AI tools, industry data, and insights to monitor performance, identify trends, and optimize strategic planning, while proactively synthesizing and sharing these findings with key stakeholders to inform decisions and drive alignment.
• Cross-Functional & Portfolio Collaboration
• Partner with Senior leadership, project teams and others to help deliver strategic deliverables and drive team and cross-functional collaboration.
• Act as a central point of coordination for key performance analytics and development incentive decisions (e.g., key money underwriting).
• Support preparation of executive, Board-level, and member-facing business cases and presentations.
• Partner with stakeholders to establish and maintain consistent definitions, benchmarks, and methodologies for hotel and system performance metrics to ensure data accuracy, integrity, and scalability.

Qualifications

• Bachelor's degree in business, economics, statistics, data science, or a related field; advanced degree preferred.
• 8+ years of experience in business intelligence, strategy, or performance management.
• Demonstrated experience analyzing hotel, multi-unit, or asset-based performance, with strong understanding of RevPAR, ADR, and revenue dynamics.
• Proven ability to operate in a strategy-led, executive-facing environment.
• Strong analytical, modeling, and data visualization skills (e.g., Power BI, Tableau, etc.).
• Exceptional ability to translate complex performance data into clear strategic insights.
• Hospitality, travel, or franchised-system experience strongly preferred.

Core Competencies

• Strategic and Financial Acumen
• Hotel and Portfolio Performance Analytics and Benchmarking
• Executive Communication and Storytelling
• Cross-Functional Leadership
• Results Orientation and Continuous Improvement

Work Location and Other Requirements

• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
• Occasional travel for meetings and stakeholder engagement is required.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.