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Palm Beach Harley Davidson
West Palm Beach,FL
Description
Job Title: MotorClothes/General Merchandise AssociateDepartment: MotorClothes/MerchandiseSupervisor: MotorClothes/Merchandise ManagerSummary DescriptionProvide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning ofdepartment. Resolve difficult customer problems in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process.Duties and Responsibilities* Provide excellent customer service to all of the dealership's customers.* Greet customers immediately, in a courteous and friendly manner.* Meet customer needs, offers options, resolves problems and follows up with customers.* Ensure full customer satisfaction without unnecessarily referring customer to other staff members.* Maintain friendly, helpful demeanor.* Provide professional, knowledgeable, courteous customer service.* Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges.* Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers.* Notify customers when special orders or back-ordered items are received.* Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.* Monitor for shoplifting.* Perform cashiering functions in accordance with company cash handling policies and procedures.* Does not accept checks unless processed through cross checks.* Use appropriate verification procedures for credit card purchases.* Follow the Premiums Checkout Process the company has in place.* Maintain accurate customer list in database.* Check price tags for alterations.* Keep sales floor and displays neat, clean and fully-stocked.* Ensure merchandise is attractively displayed and appealing to customers.* Maintain showroom product availability by stocking shelves and displays.* Maintain thorough knowledge of inventory.* Maintain cashiering desk and areas dust free, clean, and organized.* Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.* Assist with answering incoming calls and directing them to the appropriate person or department.* Handle telephone transactions quickly, and courteously.* Make tags for damaged merchandise, delivers daily to designated area.* Appropriately takes in customers' defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area.* Follow the Ticket to Ride process for customers purchasing bikes.* Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.* Stay up to date on all required HDU courses.* Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.* Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise.* Follow and practice the RPM sales process providing all customers with consistent treatment.* Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.* Conduct or participate in periodic physical inventory of all merchandise.* Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.* Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.* Remain alert and on the floor at all times.* Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.* Comply with all company and department policies and procedures.* Perform other related duties as assigned or requested.Supervisory Responsibilities* NoneQualifications & Job Requirements* High School Diploma or equivalent degree or greater required.* Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.* Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.* Ability to take initiative and problem solve.* Excellent verbal and written communication skills.* Ability to present oneself as well as the company in a professional manner.* Knowledge of applicable laws/policies/principles/etc..* Proficient in the use of a personal computer and corresponding programs.* Good attention to detail.* Great interpersonal and customer service skills required.* Approachable, likeable, and enthusiastic personality.* Ability to get along with broad customer base.* High energy level needed.* Be self-motivated, positive, driven and helpful.* Ability to handle confidential information responsibly.* Great customer service, excellent personal communication, and demonstrated closing skills.Physical Demands* Requires the use of both hands.* Frequently required to bend, stoop, crouch, reach and lift 50lbs of material.* Requires standing and/or walking for extended periods of time.Working Conditions* Normally indoors, however, some outdoor work is required during open houses or other events.* The noise level in the work environment can be loud.* Occasionally exposed to exhaust fumes or other airborne particles.
Turn Job Alerts On
Palm Beach Harley Davidson
West Palm Beach,FL
Description
Job Title: MotorClothes/General Merchandise AssociateDepartment: MotorClothes/MerchandiseSupervisor: MotorClothes/Merchandise ManagerSummary DescriptionProvide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning ofdepartment. Resolve difficult customer problems in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process.Duties and Responsibilities* Provide excellent customer service to all of the dealership's customers.* Greet customers immediately, in a courteous and friendly manner.* Meet customer needs, offers options, resolves problems and follows up with customers.* Ensure full customer satisfaction without unnecessarily referring customer to other staff members.* Maintain friendly, helpful demeanor.* Provide professional, knowledgeable, courteous customer service.* Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges.* Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers.* Notify customers when special orders or back-ordered items are received.* Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.* Monitor for shoplifting.* Perform cashiering functions in accordance with company cash handling policies and procedures.* Does not accept checks unless processed through cross checks.* Use appropriate verification procedures for credit card purchases.* Follow the Premiums Checkout Process the company has in place.* Maintain accurate customer list in database.* Check price tags for alterations.* Keep sales floor and displays neat, clean and fully-stocked.* Ensure merchandise is attractively displayed and appealing to customers.* Maintain showroom product availability by stocking shelves and displays.* Maintain thorough knowledge of inventory.* Maintain cashiering desk and areas dust free, clean, and organized.* Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.* Assist with answering incoming calls and directing them to the appropriate person or department.* Handle telephone transactions quickly, and courteously.* Make tags for damaged merchandise, delivers daily to designated area.* Appropriately takes in customers' defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area.* Follow the Ticket to Ride process for customers purchasing bikes.* Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.* Stay up to date on all required HDU courses.* Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.* Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise.* Follow and practice the RPM sales process providing all customers with consistent treatment.* Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.* Conduct or participate in periodic physical inventory of all merchandise.* Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.* Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.* Remain alert and on the floor at all times.* Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to "make things right", as specifically directed by the MotorClothes/Merchandise Manager.* Comply with all company and department policies and procedures.* Perform other related duties as assigned or requested.Supervisory Responsibilities* NoneQualifications & Job Requirements* High School Diploma or equivalent degree or greater required.* Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.* Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.* Ability to take initiative and problem solve.* Excellent verbal and written communication skills.* Ability to present oneself as well as the company in a professional manner.* Knowledge of applicable laws/policies/principles/etc..* Proficient in the use of a personal computer and corresponding programs.* Good attention to detail.* Great interpersonal and customer service skills required.* Approachable, likeable, and enthusiastic personality.* Ability to get along with broad customer base.* High energy level needed.* Be self-motivated, positive, driven and helpful.* Ability to handle confidential information responsibly.* Great customer service, excellent personal communication, and demonstrated closing skills.Physical Demands* Requires the use of both hands.* Frequently required to bend, stoop, crouch, reach and lift 50lbs of material.* Requires standing and/or walking for extended periods of time.Working Conditions* Normally indoors, however, some outdoor work is required during open houses or other events.* The noise level in the work environment can be loud.* Occasionally exposed to exhaust fumes or other airborne particles.
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