Body Shop Manager - Kearny Mesa Chevrolet

Exempt Job Summary: The Body Shop Manager is responsible for overseeing the daily operations of the collision repair facility, ensuring high-quality service and customer satisfaction. This role involves managing staff, optimizing workflow, maintaining equipment, and ensuring compliance with safety and industry standards.

Essential Functions:

• Supervise and train body shop technicians and support staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide coaching to enhance team skills and productivity.
• Manage day-to-day operations, ensuring efficient workflow and timely completion of repair jobs.
• Collaborate closely and efficiently with insurance partners.
• Monitor and maintain equipment and tools, ensuring they are in safe and working condition.
• Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback.
• Ensure exceptional customer service by managing expectations and maintaining clear communication throughout the repair process.
• Implement and enforce quality control standards to ensure repairs meet industry and company specifications.
• Conduct final inspections on completed jobs to ensure quality and customer satisfaction.
• Develop and manage the body shop budget, monitoring expenses and revenue.
• Prepare estimates and manage billing processes, ensuring accuracy and compliance with insurance requirements.
• Test drive and relocate vehicles within the shop to ensure proper functionality after repairs and to facilitate workflow and organization throughout the facility.
• Ensure the shop complies with all safety regulations and industry standards.
• Conduct regular safety meetings and training sessions to promote a safe working environment.
• Analyze performance metrics to identify areas for improvement in efficiency, quality, and customer satisfaction.
• Stay informed about industry trends and best practices to enhance shop operations.
• Maintain satisfactory attendance.
• Performs other related duties as assigned.

Supervisory Responsibilities:

• • Hires and trains department staff.
  • Oversees the daily workflow and schedules of body shop employees.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.

Qualifications:

Minimum Qualifications:

• • Minimum of 5 years of experience in the automotive repair industry, with at least 2 years in a supervisory or managerial role.
  • Proven experience in automotive body repair and management, ideally in a similar role.
  • Strong understanding of auto body repair processes and techniques.
  • Willingness to stay updated on industry trends, emerging technologies, and best practices in auto repair.
  • Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.
  • At least one year of verifiable driving experience.
  • Ability to lift up to 50 pounds.
  • Ability to perform all essential functions of the job description.

Preferred Qualifications:

• • Associate's or bachelor's degree in automotive technology or business management.
  • Experience with collision repair processes and techniques.
  • I-CAR certification or equivalent training in automotive repair.ASE (Automotive Service Excellence) certification in body repair.
  • Proficiency in estimating software (e.g., Mitchell, CCC One) and shop management systems.
  • Strong understanding of automotive technologies and repair methods.
  • Proven ability to lead and motivate a diverse team.
  • Experience in performance management and staff development.
  • Strong understanding of budgeting, cost control, and profitability analysis.
  • Experience in managing shop operations and driving revenue growth.
  • Excellent communication skills with a focus on customer satisfaction.
  • Experience in building relationships with clients, insurance adjusters, and suppliers.
  • Ability to assess complex repair situations and make informed decisions.
  • Strong organizational skills to manage multiple tasks and priorities effectively.
  • Familiarity with local, state, and federal regulations related to automotive repairs and safety standards.

Physical Demands:

• • Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
  • Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 50 pounds.
  • Prolonged periods sitting at a desk and working on a computer.

Environment/Noise:

• • Work in well-ventilated and well-lit repair shop.

• • Occasionally work outside.

• • Typically sits at a desk or workstation.

• • Frequent use of protective gear such as goggles and earplugs.
  • Exposure to hazardous conditions and equipment may result in minor injuries.
  • Noise level is moderate to loud.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.