Gallery Attendant

Gallery Attendants are reliable, strong customer service-oriented individuals who combine the responsibilities of gallery safeguarding with conveying museum information. Gallery Attendants oversee the gallery spaces (The Frick Art Museum [FAM] the Car & Carriage Museum[CCM] and Clayton) and protect the art and exhibits while ensuring a positive museum experience by providing exemplary customer service. The Gallery Attendants are key members of the Frick's visitor-centered staff.

Reports to: Director of Safety and Security Hours: Varied hours, evening and weekend hours required, up to 28 hours/week Status: Part-time, hourly Hourly Rate: $16.39

Responsibilities:

• Commitment to fostering a workplace culture of equity and inclusion.
• Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience.
• Enforce museum guidelines in a clear and friendly manner.
• Assist in visitor data collection.
• Monitor visitors in gallery spaces to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.
• Serve as internal first responders, including by assisting visitors and staff with basic first aid and by contacting emergency services as needed.
• Completes and submits internal incident reports as needed.
• Monitor site-wide HVAC system and troubleshoot basic problems with the proprietary software.
• Assists in monitoring temperature and humidity levels throughout FAM and CCM which may include monitoring basic operations of the HVAC equipment, responding to alarms, tracking history, etc.
• Works in Clayton, FAM and the CCM to ensure that visitors, staff, and the collections are properly attended to.
• Attend staff exhibition trainings, museum-wide trainings, and all staff meetings as able.
• Handles other duties as requested.

Qualifications:

• Enthusiastic attitude with experience in customer service.
• Able to engage the public in a friendly professional manner.
• Comfortable interacting with individuals of all ages, abilities, and backgrounds.
• High degree of reliability and trustworthiness.
• Computer experience with Windows required; experience with Windows based security systems preferred.
• Clearance of a criminal background check.
• Flexibility in scheduling to cover other shifts as needed and the ability to respond quickly to scheduling changes.
• Successful completion of museum-sponsored verbal de-escalation, first aid, and CPR training.
• Physical ability to access all areas of Clayton, Frick Art Museum, and the Car & Carriage Museum (includes stairs).
• Must be able to work occasional evening events (opening receptions, performances, educational programs)

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all qualified diverse applicants to apply.