Senior Manager, Accounting Operations

The Senior Manager, Accounting Operations leads the day-to-day and strategic operations of Payroll, Accounts Payable, and Vendor Administration, ensuring accuracy, compliance, strong internal controls, and a high level of service to team members andbusiness partners. This role manages a team of approximately 21 professionals and administrative staff and is accountable for leveraging AI and automation to modernize processes, reduce risk, and improve efficiency. The position reports to the Controller and partners closely with Finance, HR/Total Rewards, Legal/Compliance, and business leaders.

State specific pay scales for this role are as follows:

$118,664 to $230,619 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$107,876 to $209,653 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$97,089 to $188,688 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

• Lead, motivate, and develop a team of 21 across Payroll, Accounts Payable, and Vendor Administration, including a Payroll Manager, AP Supervisor, Vendor Administration Supervisor, and associated staff.
• Build a culture of accountability, continuous improvement, and customer service.
• Oversee end-to-end Payroll operations for approximately 4,500 team members across 41 states (with potential expansion as the work-from-anywhere program matures).
• Ensure accurate and timely processing for exempt and non-exempt employees, including a large population of California team members, maintaining compliance with all federal, state, and local wage and hour regulations.
• Oversee calculation and payment of complex bonus and incentive payments, including coordination with Total Rewards, HR, and Finance.
• Manage a Payroll team that includes 1 manager and 6 administrative staff, ensuring clear procedures, cross-training, and strong internal controls.
• Lead an Accounts Payable function that processes approximately 1,200 invoices per month and supports $60 million in monthly commission payments.
• Ensure accurate, timely payment processing, proper coding, and adherence to corporate policies, approval matrices, and control requirements.
• Oversee vendor terms, discount opportunities, and payment optimization to support working capital and cash flow objectives.
• Manage an AP team including 1 supervisor and 7 staff, setting service-level expectations and ensuring appropriate segregation of duties.
• Oversee the Vendor Administration function responsible for onboarding and maintaining company-wide vendors, with a focus on integration into Guidewire Claims processing and Accounts Payable systems.
• Ensure consistent vendor setup, documentation, tax forms (e.g., W-9), and due diligence in alignment with Procurement, Legal, Tax, and Compliance requirements.
• Lead a Vendor Administration team that includes 1 supervisor and 7 staff, ensuring standardized processes and data quality across systems.
• Develop and execute a roadmap to implement AI and other automation tools across Payroll, Accounts Payable, and Vendor Administration to:
• Reduce manual touchpoints and cycle times.
• Improve transactional accuracy and exception handling.
• Enhance analytics, dashboarding, and reporting for leadership.
• Continuously assess processes, policies, and systems to identify and implement improvements, standardization, and simplification.
• Partner with MTS, and Finance transformation teams on system enhancements, integrations, and upgrades.
• Ensure all activities comply with SOX, internal control frameworks, and relevant regulatory requirements.
• Maintain accurate documentation of processes, controls, and key reconciliations; remediate control gaps proactively.
• Oversee timely and accurate tax reporting and filings related to Payroll, vendor payments, and commissions in partnership with Tax and external providers.
• Support internal and external audits, respond to audit inquiries, and implement agreed-upon recommendations.
• Serve as the primary operational point of contact for Controller, Finance leadership, HR/Total Rewards, business leaders, and vendors on Payroll, AP, and vendor administration topics.
• Establish and monitor service-level agreements (SLAs) and key performance indicators (KPIs) to track accuracy, timeliness, and customer satisfaction.
• Communicate proactively with internal stakeholders regarding upcoming changes, deadlines, and impacts (e.g., year-end, system changes, bonus cycles).

Qualifications

Minimum: Bachelor's degree in Accounting, Finance, Business Administration, or a related field required.

Experience:

• Minimum: 8+ years of progressive experience in Accounting Operations, Payroll, Accounts Payable, or related functions.

• 5+ years of people leadership experience managing multi-functional or multi-location teams.

Demonstrated ability to leverage AI automation tools (or lead their adoption) to transform transactional processes.

Advanced proficiency in Excel and comfort with data analysis, dashboards, and KPI reporting.

Demonstrated leadership skills in raising the team's performance to higher levels of quality and quantity

About the Company

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can't imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range

USD $118,664.00 - USD $230,619.00 /Yr.