RN Transfer Center

As a RN Transfer Center you can be a part of change at Rapides Regional Medical Center. With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses have the opportunity to make a real impact.

The Transfer Center RN is responsible for coordinating direct admissions and hospital transfers to and from RRMC. The Transfer Center RN is also responsible for performing bed management duties.

What you will do in this role:

• Work in a customer-centric transfer call center; respond to all callers with the aidof an electronic database of service profiles, approved clinical protocols and healthcare information.
• Follow specific protocols, policies, procedures, and utilize established resources.
• Work collaboratively with team members ensuring appropriate patient admission and patient placement.
• Work collaboratively with team members to ensure exceptional consumer experience.
• Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns, advise when appropriate.
• Establish and maintain a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
• Assist in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies, and procedures.
• Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center's customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintain composure and customer-centric communication with challenging callers.
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement."
• Prioritizes workload to effectively perform bed management duties while facilitating transfers to and from RRMC.
• Other duties as assigned.
• Must be proficient in EMTALA.
• Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
• Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
• Knowledge of basic hospital services.
• Ability to analyze information of a complex nature.
• Ability to organize and prioritize multiple complex tasks.
• Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

What qualifications you will need:

• Advanced Cardiac Life Support must be obtained within 30 days of employment start date
• Basic Cardiac Life Support, or CPR for Healthcare Providers must be obtained within 30 days of employment start date
• (RN) Registered Nurse, or Registered Nurse Diploma
• Minimum 5 years progressive nursing experience

Rapides Regional Medical Center is a 350+ bed hospital and ER in Alexandria, Louisiana. We offer services ranging from Cancer Care to Wound Care. Our medical staff includes doctors in more than 30 medical specialties. At Rapides Regional we believe that well-defined values are the key to nurturing staff and patient satisfaction. By joining our team you contribute to the positive culture of the hospital. This culture impacts the well-being of patients and their families. It also impacts your colleagues, and your own personal job satisfaction. Learn what our commitment to patient satisfaction, service excellence and professional expertise can do for your career.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our RN Transfer Center opening. Submit your application today and help advance the practice of nursing.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.