Operations & Inventory Manager (Sports Ticketing)

A leading sports ticketing company is seeking an Operations & Inventory Manager to oversee inventory workflows, optimize systems, and lead a team of coordinators. This role is ideal for someone highly organized, process-driven, and especially strong at training, developing staff, and ensuring smooth day-to-day operations in a fast-paced, automated environment.

Responsibilities:

• Oversee and manage all ticket inventory operations across multiple leagues, teams, and platforms
• Supervise and train team members, ensuring high performance, accuracy, and consistency
• Develop and improve onboarding and training processes for new and existing staff
• Monitor automated systems and workflows, stepping in to resolve issues and ensure accuracy
• Identify inefficiencies and implement process improvements and system enhancements
• Ensure accurate inventory tracking, listings, and timely order fulfillment across platforms
• Act as the main point of contact for operational issues and escalate when needed
• Maintain organized workflows and ensure team accountability across all tasks

Qualifications:

• 36+ years of experience in operations, inventory, or process-driven environments
• Prior experience managing or training team members is strongly preferred
• Strong systems mindset with the ability to learn new platforms quickly
• Proven ability to build processes and improve operational efficiency
• Highly organized, detail-oriented, and able to manage multiple workflows
• Proficiency with Google Sheets and comfort working across multiple systems
• Strong communication and leadership skills
• Comfortable working on-site in a fast-paced environment

Schedule:

Flexible schedule required, including later shifts (e.g., 1pm9pm, 3pm11pm) and alternating weekends