Patient Access Director

The Patient Access Director is responsible for the daily operations of all functions of patient access and serves as the liaison between the Shared Services Center (SSC) and the facility.

What you will do in this role:

• Integrate the departmentsservices with the hospitals primary functions, develop/implement policies and procedures that guide or support service, and assess and improve department performance.
• Serve as a key promoter of the Shared services, which strives to meet and exceed the needs of its customers.
• Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, pre-authorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations and promote excellent customer service.
• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in SSC Service Level Agreements
• Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education and inform staff of any changes or developments.
• Actively seek ways to control costs and improve processes without compromising patient safety, quality of care of the services delivered.

Qualifications:

• A minimum of 5 years of healthcare management experience with three of those years in a patient access leadership role.
• A Bachelors degree. However, degree requirement can be waived IF you are currently enrolled in a Bachelor degree program AND receive SSC Executive leadership approval.