Job Title

Job Description

Duties & Responsibilities:

Role:

• Rely on direction to accomplish goals
• Perform a number of work related tasks
• Capable of working under direct supervision or independently based upon training

Technical:

• Communicate with National Technical Support on issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Inspection of UPS Battery systems to identify problems
• Maintain customer's UPS battery system in proper condition
• Install battery systems according to the manufacturers specifications
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Render on site and phone assistance to customers.

Safety:

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration:

• Provide accurate and timely reporting according to company guidelines
• Time cards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center where applicable
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

Customer Satisfaction:

• Provide proper and adequate communication to internal and external customers
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Provide estimated time of arrival to the customer for where applicable
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

Performance:

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.

Knowledge, Skills & Abilities:

• Required experience (one or more of the following)
• Excellent working knowledge of electricity and the electro-chemical theory of batteries
• Strong Mechanical aptitude
• Equivalent industry experience
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM's law and electronic theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

Working Conditions:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver's license
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Physical Requirements:

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

The anticipated salary range for this role in the Colorado locality is between $55,000 to $70,000 per year. Salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee's role and individual offer details. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

The estimated deadline to submit an application for this role is 5/25/2026, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $6.9 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity