divh2IT and Systems Manager/h2pBrooklyn, New York/ppReports to: Director of Business Operations Location: Brooklyn, NY + Tribeca, NY Company: In Common With + Quarters/ppIn Common With is a design studio defining a new vocabulary for interiors, in which old-world craft meets at-scale manufacturing. Founded in 2018, our practice brings endless curiosity, exceptional materials, and unparalleled adaptability to lighting and objects for all spacescreated with our team of expert craftspeople, artists, and engineers around the world. In 2024, we opened Quarters, a hybrid retail and hospitality destination in Tribeca. Through ongoing collaborations with our peers in the worlds of art and design, Quarters crafts a vision of home thats unfolding and alive./ppOur obsessions with craft and collaboration originate from a boundless interest in people, objects, and an ongoing conversation between the two. Every product we make and every partnership we cultivate has that in common./ph3The Role/h3pWere seeking a proactive and detail-oriented IT and Systems Manager to join our team full-time. This role oversees IT infrastructure and systems management across network hardware, cloud platforms, enterprise systems, and end-user devices, requiring technical troubleshooting, systems administration, software orientation, and cross-functional collaboration./ppYoull lead network operations, software and cloud administration, security enforcement, and IT support functions while delivering reliable infrastructure, optimized systems, and responsive technical support that support company-wide operations, security, and productivity across all locations./ppThe ideal candidate combines strong technical expertise with process optimization and thrives in a fast-paced, creative environment. Youll report to the Director of Business Operations and collaborate with internal teams, department leads, external vendors, and contractors to ensure secure, efficient, and scalable IT operations./ph3Core Responsibilities/h3pNetwork Hardware Infrastructure (30%)/pulliManage and maintain all network hardware, including the core switch, PoE access points, cameras, and access systems at all locations./liliLead the low-voltage planning and buildout for the new or expanding spaces./liliEnsure consistent, high-availability network performance across all locations./liliConduct regular hardware audits, maintain an accurate asset inventory, and manage the hardware lifecycle, including procurement, deployment, maintenance, and retirement./liliTroubleshoot and resolve network, connectivity, and hardware issues in a timely manner./liliCoordinate with contractors, vendors, and building management on infrastructure projects as needed./liliPerform routine maintenance, monitoring, and optimization of network infrastructure across both locations to ensure reliability and performance./liliManage network segmentation, VLANs, and firewall rules to support operational and security requirements./liliMaintain up-to-date firmware and configurations across all network hardware, including switches, APs, and security appliances./liliDocument network architecture and topology and maintain accurate diagrams for both locations./li/ulpSystems, Software Cloud Management (30%)/pulliAdminister and manage all company and SaaS software licenses, including monitoring usage, renewals, and costs; recommend optimizations to control spend and ensure compliance; and serve as the primary administrator for systems, managing users, groups, permissions, and security settings./liliOversee cloud storage, backup solutions, and data management practices across the organization./liliOversee system integrations and data flows between platforms, flagging and resolving issues that impact operations./liliPartner with vendors and implementation partners on system updates, patches, and new feature rollouts./liliDevelop and maintain documentation for system configurations, workflows, and user guides./liliEvaluate system performance and work cross-functionally to identify opportunities for process improvement and automation./li/ulpSecurity, Compliance Device Management (20%)/pulliDevelop and enforce IT security policies, including password management, device encryption, and access controls./liliMonitor systems for security vulnerabilities and respond promptly to incidents./liliManage endpoint security across company-owned devices/liliEnsure compliance with data privacy best practices and relevant regulations./liliAdminister and maintain a Mobile Device Management (MDM) platform (such as Jamf, Mosyle, or similar) across all company-owned devices./liliEnforce device configuration profiles, security policies, and software deployment./liliManage remote enrollment, monitoring, and wiping of devices as needed, particularly in support of onboarding and off-boarding workflows./liliMaintain an up-to-date device inventory and ensure all endpoints remain compliant with company policy and current OS/software standards./li/ulpIT Support, Onboarding Documentation (20%)/pulliOwn the full IT onboarding process for new hires: hardware provisioning, software access, account setup, and orientation to internal tools./liliExecute thorough offboarding procedures including device retrieval, account deactivation, license reassignment, and data preservation in accordance with company policy./liliMaintain clear, up-to-date documentation for all onboarding and offboarding workflows in collaboration with People and Culture Manager./liliServe as the first point of escalation for IT support issues across both locations, providing timely and clear communication to staff./liliBuild and maintain an internal IT knowledge base and documentation library (SOPs, network diagrams, etc.)./liliEvaluate and recommend new tools, technologies, and AI-driven solutions that enhance team efficiency, productivity, and decision-making, leveraging a strong understanding of emerging software and artificial intelligence capabilities and best practices./liliEstablish and maintain vendor relationships for hardware, software, and service providers./li/ulpstrongManager Level Expectations/strong/pulliOwn projects or processes and maintain accountability for results while ensuring high-quality outcomes./liliTranslate strategic objectives into actionable plans and organize work to prioritize effectively across teams or functions./liliCollaborate across teams, when necessary. to align resources, dependencies, and objectives and drive results./liliIdentify inefficiencies in processes or projects and implement improvements to enhance effectiveness./liliApply subject-matter expertise to provide guidance, insights, and influence outcomes beyond immediate responsibilities./liliDocument and refine SOPs or core process workflows within your area to ensure efficiency, accuracy, and knowledge sharing./li/ulpstrongRequirements/strong/pulli5-8+ years of IT management experience/liliAdvanced proficiency with Google Workspace, Shopify, and Ubiquiti Systems/liliBachelors degree required; advanced degree is a plus./liliAd-hoc onsite hardware support is necessary when applicable./liliMust be authorized to work in the United States without current or future employer sponsorship./li/ulpstrongDesired Qualifications/strong/pulliFluency in Autodesk, Rhino, Keyshot, Google Workspace, Odoo, Asana, Front, and Shopify/liliDetail-oriented with excellent organizational and communication skills/liliAbility to work effectively with others across functions and levels./liliComfortable with ambiguity and change; able to learn quickly in a fast-paced environment./liliDemonstrated ability to own work, meet deadlines, and follow through on commitments./liliStrong critical thinking and problem-solving skills./liliOpen to giving and receiving feedback as part of a culture of growth and learning./liliConducts work with integrity, confidentiality, and professionalism./liliA genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free./liliDog-friendly (we share our studio with a few four-legged coworkers)/li/ulpstrongStudio + Compensation/strong/pulliThis is a full-time position based in Gowanus, Brooklyn + Tribeca, New York/lili40 hours/week. Our studio hours are Monday - Friday from 9 am to 6 pm/lili$90,000 - $130,000 annually, commensurate with experience/liliBenefits include medical, dental, and vision insurance (with 100% monthly premium coverage options), PTO, and a 401(k) with employer match/li/ul/div