Join a dynamic healthcare team in the Pacific Northwest as an Administrative Program Specialist. This full-time temporary role focuses on coordinating and managing administrative tasks related to patient care within a specific clinical service line. You will be the primary contact for patients, assisting with appointment scheduling, providing information about clinical services and insurance, processing referrals, and ensuring a smooth patient experience.
Key Responsibilities

• Schedule appointments, consultations, and follow-ups for patients within assigned service lines.
• Collaborate with patient access, providers, technicians, and clinical staff to optimize scheduling and resource use.
• Communicate appointment details and preparation instructions clearly to patients.
• Serve as an expert on patient access workflows, addressing inquiries and providing information.
• Manage referrals, authorizations, insurance verifications, and pre-certifications, ensuring documentation is complete and up to date.
• Support department initiatives including waitlist management and special projects.
• Maintain accurate and confidential patient records.
• Follow up with patients regarding test results, orders, and questions.
• Perform duties in compliance with policies, procedures, and regulatory standards, consistently delivering excellent service.

• High school diploma or equivalent required; Associate Degree preferred.
• At least 2 years of experience in a healthcare setting, ideally in patient access or related functions.
• Familiarity with medical terminology and insurance processes including verification and claims submission.
• Proficiency with electronic medical records (EMR) systems and office software.

• Strong organizational skills with the ability to prioritize and adapt to changing demands.
• Excellent written and verbal communication skills tailored to diverse audiences.
• Advanced proficiency in Microsoft Office applications.
• Ability to handle confidential information with discretion and maintain accurate documentation.
• Team-oriented with strong interpersonal skills, able to remain calm and professional in fast-paced environments.
• Independent problem-solving and sound judgment to complete tasks efficiently.