Turn Job Alerts On
Albertsons
Pleasanton,CA
New
Description
Job Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, weare looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to workin a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Director, High Value Action (HVA) Personalization is responsible for turning personalization into a scalable enterprise growth engine by operationalizing High Value Actions across the customer lifecycle.
This role owns the HVA personalization framework end-to-end - from identifying which customer actions matter most, to enabling consistent activation, to ensuring those actions deliver measurable behavior change and long-term value. The Director leads the HVA roadmap to enable counteracting downgrade, serving more customer needs, and driving digital engagement, while orchestrating execution across CRM, web, app, in-store, product, and data science partners.
Rather than directly building platforms or solely running campaigns, this role connects strategy, models, capabilities, and teams into durable, repeatable operating models that allow personalization to scale beyond one-off efforts. The position will be based in Pleasanton, CA.
Key Responsibilities
High Value Action (HVA) Strategy & Ownership
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-MG1
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, weare looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to workin a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Director, High Value Action (HVA) Personalization is responsible for turning personalization into a scalable enterprise growth engine by operationalizing High Value Actions across the customer lifecycle.
This role owns the HVA personalization framework end-to-end - from identifying which customer actions matter most, to enabling consistent activation, to ensuring those actions deliver measurable behavior change and long-term value. The Director leads the HVA roadmap to enable counteracting downgrade, serving more customer needs, and driving digital engagement, while orchestrating execution across CRM, web, app, in-store, product, and data science partners.
Rather than directly building platforms or solely running campaigns, this role connects strategy, models, capabilities, and teams into durable, repeatable operating models that allow personalization to scale beyond one-off efforts. The position will be based in Pleasanton, CA.
Key Responsibilities
High Value Action (HVA) Strategy & Ownership
- Own the enterprise High Value Action framework as the organizing system for personalization
- Define and maintain the HVA catalog, including:
- Action definitions
- Customer cohorts
- Exit criteria
- Value hypotheses (short- and long-term)
- Prioritize HVAs based on customer impact, business value, and scalability constraints
- Ensure HVAs align to core customer problems:
- Counteracting downgrade and churn
- Serving more customer needs and categories
- Driving digital engagement and loyalty behaviors
- Design and own the end-to-end operating model for HVA personalization:
- Pre-activation (identification, modeling, prioritization)
- Activation (channels, tactics, sequencing)
- Post-activation (measurement, learning, iteration)
- Move personalization from bespoke, manual execution to repeatable, rinse-and-repeat programs
- Establish playbooks that enable consistent execution across campaigns, divisions, and channels
- Reduce coordination friction across Marketing, CRM, Product, Data Science, and Operations
- Serve as the primary orchestrator across teams, partnering closely with:
- CRM Capabilities & Campaign (channel execution, governance)
- Product & Personalization (components, tooling, decisioning)
- Data Science & Analytics (models, propensity, value estimation)
- Merchandising, Loyalty, and Operations (HVA alignment and scale)
- Translate complex model outputs and strategy into clear activation plans stakeholders can execute
- Proactively surface risks, constraints, and tradeoffs tied to scalability
- Enable activation of HVAs across:
- Email, Push, Text/RCS
- Web, App, Deals Hub
- In-store touchpoints (pin pad, receipt, SCO where applicable)
- Define how HVAs map to channels, placements, cadence, and governance
- Ensure activations leverage existing capabilities first, while clearly articulating future needs
- Partner with execution teams rather than owning day-to-day build
- Own the measurement philosophy for HVA personalization
- Ensure each HVA has:
- Clear leading and lagging indicators
- Incrementality frameworks (e.g., synthetic control, holdouts)
- Feedback loops into models and activation strategy
- Shift the organization from offer-level optimization to behavior change and CLV-oriented measurement
- Regularly synthesize results into leadership-ready narratives and decisions
- Retention and recovery of at-risk spend
- Growth in digital engagement behaviors (e.g., B4U engagement, app usage, opt-in)
- Expansion of category breadth and depth
- Improved Net Incremental Value of Marketing Reachable
- Increased confidence and credibility in personalization ROI
- Lead and develop a team of 3 - 1 senior manager, 2 Managers leading execution
- Coach teams to think in systems, programs, and long-term value - not just activations
- Foster strong collaboration, clarity of ownership, and decision discipline
- Bachelor's degree required; MBA or advanced degree preferred
- 10+ years of experience in personalization, CRM, lifecycle marketing, growth, or analytics-driven marketing
- Proven experience operating in highly matrixed environments with product, engineering, and data science partners
- Strong understanding of experimentation, incrementality, and customer value measurement
- Demonstrated ability to scale complex initiatives through operating models and playbooks
- Executive-level communication and influence skills
- Experience leading multi-disciplinary teams and senior stakeholders
- High Value Actions become the default language and system for personalization decisions
- Personalization shifts from fragmented initiatives to one orchestrated growth engine
- Activation becomes faster, more repeatable, and less manual
- Leadership has confidence in what personalization is delivering and why
- The organization is positioned to scale AI-driven personalization over time
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-MG1
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Turn Job Alerts On
Albertsons
Pleasanton,CA
New
Description
Job Description
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, weare looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to workin a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Director, High Value Action (HVA) Personalization is responsible for turning personalization into a scalable enterprise growth engine by operationalizing High Value Actions across the customer lifecycle.
This role owns the HVA personalization framework end-to-end - from identifying which customer actions matter most, to enabling consistent activation, to ensuring those actions deliver measurable behavior change and long-term value. The Director leads the HVA roadmap to enable counteracting downgrade, serving more customer needs, and driving digital engagement, while orchestrating execution across CRM, web, app, in-store, product, and data science partners.
Rather than directly building platforms or solely running campaigns, this role connects strategy, models, capabilities, and teams into durable, repeatable operating models that allow personalization to scale beyond one-off efforts. The position will be based in Pleasanton, CA.
Key Responsibilities
High Value Action (HVA) Strategy & Ownership
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-MG1
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, weare looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to workin a fast-paced, dynamic environment that's constantly evolving.
Position Purpose
The Director, High Value Action (HVA) Personalization is responsible for turning personalization into a scalable enterprise growth engine by operationalizing High Value Actions across the customer lifecycle.
This role owns the HVA personalization framework end-to-end - from identifying which customer actions matter most, to enabling consistent activation, to ensuring those actions deliver measurable behavior change and long-term value. The Director leads the HVA roadmap to enable counteracting downgrade, serving more customer needs, and driving digital engagement, while orchestrating execution across CRM, web, app, in-store, product, and data science partners.
Rather than directly building platforms or solely running campaigns, this role connects strategy, models, capabilities, and teams into durable, repeatable operating models that allow personalization to scale beyond one-off efforts. The position will be based in Pleasanton, CA.
Key Responsibilities
High Value Action (HVA) Strategy & Ownership
- Own the enterprise High Value Action framework as the organizing system for personalization
- Define and maintain the HVA catalog, including:
- Action definitions
- Customer cohorts
- Exit criteria
- Value hypotheses (short- and long-term)
- Prioritize HVAs based on customer impact, business value, and scalability constraints
- Ensure HVAs align to core customer problems:
- Counteracting downgrade and churn
- Serving more customer needs and categories
- Driving digital engagement and loyalty behaviors
- Design and own the end-to-end operating model for HVA personalization:
- Pre-activation (identification, modeling, prioritization)
- Activation (channels, tactics, sequencing)
- Post-activation (measurement, learning, iteration)
- Move personalization from bespoke, manual execution to repeatable, rinse-and-repeat programs
- Establish playbooks that enable consistent execution across campaigns, divisions, and channels
- Reduce coordination friction across Marketing, CRM, Product, Data Science, and Operations
- Serve as the primary orchestrator across teams, partnering closely with:
- CRM Capabilities & Campaign (channel execution, governance)
- Product & Personalization (components, tooling, decisioning)
- Data Science & Analytics (models, propensity, value estimation)
- Merchandising, Loyalty, and Operations (HVA alignment and scale)
- Translate complex model outputs and strategy into clear activation plans stakeholders can execute
- Proactively surface risks, constraints, and tradeoffs tied to scalability
- Enable activation of HVAs across:
- Email, Push, Text/RCS
- Web, App, Deals Hub
- In-store touchpoints (pin pad, receipt, SCO where applicable)
- Define how HVAs map to channels, placements, cadence, and governance
- Ensure activations leverage existing capabilities first, while clearly articulating future needs
- Partner with execution teams rather than owning day-to-day build
- Own the measurement philosophy for HVA personalization
- Ensure each HVA has:
- Clear leading and lagging indicators
- Incrementality frameworks (e.g., synthetic control, holdouts)
- Feedback loops into models and activation strategy
- Shift the organization from offer-level optimization to behavior change and CLV-oriented measurement
- Regularly synthesize results into leadership-ready narratives and decisions
- Retention and recovery of at-risk spend
- Growth in digital engagement behaviors (e.g., B4U engagement, app usage, opt-in)
- Expansion of category breadth and depth
- Improved Net Incremental Value of Marketing Reachable
- Increased confidence and credibility in personalization ROI
- Lead and develop a team of 3 - 1 senior manager, 2 Managers leading execution
- Coach teams to think in systems, programs, and long-term value - not just activations
- Foster strong collaboration, clarity of ownership, and decision discipline
- Bachelor's degree required; MBA or advanced degree preferred
- 10+ years of experience in personalization, CRM, lifecycle marketing, growth, or analytics-driven marketing
- Proven experience operating in highly matrixed environments with product, engineering, and data science partners
- Strong understanding of experimentation, incrementality, and customer value measurement
- Demonstrated ability to scale complex initiatives through operating models and playbooks
- Executive-level communication and influence skills
- Experience leading multi-disciplinary teams and senior stakeholders
- High Value Actions become the default language and system for personalization decisions
- Personalization shifts from fragmented initiatives to one orchestrated growth engine
- Activation becomes faster, more repeatable, and less manual
- Leadership has confidence in what personalization is delivering and why
- The organization is positioned to scale AI-driven personalization over time
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
A copy of the full job description can be made available to you.
#LI-MG1
About Us
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).
About the Team
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.
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