Computer Field Technician

Northwest Arctic Borough School District

Human Resources Department

P.O. BOX 51 KOTZEBUE, AK 99752 (907) 442-3472 x242 FAX (907) 442- 2172

Job Description

Title: Computer Field Technician

Qualifications:

• JAMF 100 or 200 Certification preferred; ACMT and Network+ Certification considered
• Experience troubleshooting and repairing Apple computers
• Three years of work experience in supporting a mixed Apple and Windows Server/Client environment
• Firm grasp of DHCP, DNS and TCP/IP networking
• Experience with Meraki LAN and Wi-Fi networking preferred, but experience with other cloud-based networking systems considered
• Experience with Active Directory, Windows SMB Shares and Windows Permissions
• Experience with VMWare Virtualization, but other virtualization experience considered
• Experience supporting a variety of software applications and platforms: iOS, OS X, OS X Server, Windows Server 2008R2/2012R2/2019, Windows 10, Office 365, JAMF, etc.
• Experience supporting Video Teleconferences with Polycom codecs
• Experience supporting Smart Technology Smartboards
• Experience working with ShoreTel VoIP, but other VoIP experience considered
• Able to learn quickly and take initiative on new projects
• A keen understand of the importance of confidentiality
• Possess the ability to work independently as well as a member of a team
• Driver's license preferred

Reports To: Director of Technology

Job Goal: To support the educational technology program by providing hardware, software, and peripheral support to computer users districtwide.

Performance Responsibilities:

• Able to work with staff and students harmoniously to support educational technology in the classroom.
• Travel to villages as needed to support hardware, software, and peripheral equipment.
• Evaluate, install, and maintain hardware, software, and peripheral equipment.
• Troubleshoot and repair of hardware, software, and peripherals districtwide.
• Provide first-response network support.
• Maintain, upgrade, and install patch panel network cabling.
• Terminate and punch down any network cable run by maintenance department.
• Provide telephone and ticket-based support to users districtwide.
• Maintain inventory of equipment through Casper districtwide.
• Establish and maintain effective working relationships with all NWABSD departments.
• Participate in departmental team efforts including day-to-day operations and planning.
• Earn JAMF 100 within a year of being hired if not already certified.

Terms of Employment: Salary and work year to be established by the NWABSD Board of Education. (Fulltime, 7.5 hours per day, 261 days per year.)

Evaluation: Performance of this job will be evaluated in accordance with the provisions of the Board Policy.

An Affirmative Action-Equal Opportunity Employer

Applications from minorities are encouraged