Case Manager of the NORC Program

The Case Manager of the NORC program will assist the Program Director to manage the operations of a social services information, referral, and assistance program that emphasizes benefits and entitlements to eligible members of the community.

Responsibilities include but are not limited to:

• Direct provision of case management and case assistance to client.
• Excellent communication skills including oral and written with the ability to work with clients in crisis.
• Knowledge of services or resources available to defined clientele.
• Interviewing clients for needs assessment (can be phone, office, or in-home).
• Providing case assistance and case management (including assistance in acquiring, interpreting, and completing required forms and gathering verification information for entitlements and services) to clients to appropriate service agencies.
• Follow up on clients' cases on a regular basis to assure the resolution of issues identified as well as identify possible new issues.
• Escorting clients to appropriate services to assist with language translation, completion of the necessary paperwork, etc.
• Attend required training - in-house or at other venues to keep abreast of laws, regulations, services, and issues affecting defined clientele.
• Maintaining case service log for documenting time, issues, and resolution.
• Computer entry of the program required statistics.
• Attend Weekly and Monthly case management meetings with Program Director.
• Follow established on-site safety and emergency procedures.
• Other tasks as needed.

Qualifications:

• BA or Associate's degree with demonstrated human service experience.
• Must have experience providing social services case assistance.
• Strong communication skills (writing and speaking).
• Strategic thinking and planning skills.
• Demonstrated interest in social services and experience working with older adults is preferred.

Benefits Offered: Excellent benefits, including health insurance plan, dental, vision, and life insurance plan, flexible spending account, 403b, vacation, sick, holiday pay.