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Wayne Tile Company
Pompton Plains,NJ
Description
Customer Service / Office Operations Manager
Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business.
This is an in-office, Monday through Friday position, from 8:00 AM to 5:00 PM.
Responsibilities
- Answer incoming phone calls and respond to customer chats
- Provide excellent customer service to customers, vendors, and internal team members
- Process BOLs for shipments
- Process UPS shipments and sample requests
- Maintain internal sample library stock levels
- Monitor and maintain Material Bank stock levels
- Assist with job complaints and help coordinate resolutions
- Support daily office operations and internal communication
- Keep tasks organized and follow through on open items
Ideal Candidate
The ideal candidate has strong customer service experience, office management experience, or experience in a similar inside operations role. They should be dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.
Qualifications
- Strong customer service and communication skills
- Office management or administrative experience preferred
- Ability to stay organized and manage daily tasks
- Comfortable answering phones, responding to chats, and assisting customers
- Ability to handle customer concerns professionally
- Dependable, proactive, and team-oriented
This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.
Medical, Dental, and Vision benefits offered, as well as a 401k with employer match.
Physical demands and work environment:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Continually required to talk or hear
- Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally required to lift/push/carry up to 50 pounds
- Occasionally exposure to outside weather conditions
Turn Job Alerts On
Wayne Tile Company
Pompton Plains,NJ
Description
Customer Service / Office Operations Manager
Tilefy is looking to hire a reliable, organized, and customer-focused Customer Service / Office Operations Manager to help run the day-to-day inside operations of our business.
This is an in-office, Monday through Friday position, from 8:00 AM to 5:00 PM.
Responsibilities
- Answer incoming phone calls and respond to customer chats
- Provide excellent customer service to customers, vendors, and internal team members
- Process BOLs for shipments
- Process UPS shipments and sample requests
- Maintain internal sample library stock levels
- Monitor and maintain Material Bank stock levels
- Assist with job complaints and help coordinate resolutions
- Support daily office operations and internal communication
- Keep tasks organized and follow through on open items
Ideal Candidate
The ideal candidate has strong customer service experience, office management experience, or experience in a similar inside operations role. They should be dependable, detail-oriented, professional, and comfortable handling multiple responsibilities throughout the day.
Qualifications
- Strong customer service and communication skills
- Office management or administrative experience preferred
- Ability to stay organized and manage daily tasks
- Comfortable answering phones, responding to chats, and assisting customers
- Ability to handle customer concerns professionally
- Dependable, proactive, and team-oriented
This is an important inside operations position that supports customers, shipments, samples, inventory, and the internal team. The right person will help keep daily operations running smoothly while delivering a high level of service.
Medical, Dental, and Vision benefits offered, as well as a 401k with employer match.
Physical demands and work environment:
- Occasionally required to stand
- Occasionally required to walk
- Frequently required to sit
- Frequently required to utilize hand and finger dexterity
- Continually required to talk or hear
- Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
- Occasionally required to lift/push/carry up to 50 pounds
- Occasionally exposure to outside weather conditions
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