IT Services Specialist

The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including all Executive staff and the C-Suite team. This role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software. The position involves facilitating the onboarding of new hires, setting a high standard for IT support and service delivery across the organization.

Primary Responsibilities:

• Executive and C-Suite Support: Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance.
• Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity.
• Hardware and Software Management: Install and configure new IT hardware and software. Perform routine maintenance and updates to ensure smooth operations.
• Network Support: Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity.
• Service Desk Excellence: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incident resolutions.
• New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees.
• Manufacturing/Production IT Support: Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in an IT support role, with a proven track record of resolving a wide range of technical issues.
• Experience providing IT support to executive teams, with excellent communication skills and discretion.
• Strong knowledge of hardware, software, and network systems, with experience in IT Asset Management.
• Familiarity with service desk operating procedures and IT service management (ITSM) best practices.
• Ability to work independently and manage multiple tasks and projects in a fast-paced environment.
• Strong interpersonal skills and the ability to work effectively with all levels of staff and management.
• Certifications in relevant IT technologies (e.g., CompTIA A+, Network+, ITIL) are preferred.
• This position requires travel to Mueller sites in North Carolina, Alabama and Georgia.

Other Compensation & Benefits:

Mueller offers an excellent salary and benefits package. Current benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

Equal Employment Opportunity:

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.