ServiceNow Administrator

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology.
• Develop CMDB policy, processes, and knowledge base.
• Conduct reporting on configuration audits and reconciliation.
• Maintains CIs to ensure CMDB accuracy and completeness.
• Drives visibility on process adherence and compliance improvement opportunities.
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace.
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance.
• Create and document requirements for efficient process design that includes self-service options with limited manual effort.
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
• Experience with CSM module and implementation.
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance.
• Draft technical process documentation.

Requirements

• 5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.
• In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.).
• Certification in ServiceNow system administration; ITIL Foundation certified.
• Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork.

Education and Certifications

• Bachelors degree in computer science or related field OR an Associate degree in computer science or related field with relevant work experience.
• ITIL Foundation & ServiceNow Administration Certification.