Sales Coordinator

Join the Atira Hotels Family and Build a Legacy of Hospitality!

Work Location: Hampton Inn Benton Harbor. 1921 Pipestone Rd Benton Harbor, Michigan.

Job Type: Full-time

Pay: $16- $18 per hour

Schedule: Monday through Friday, 9:00 AM–5:00 PM

Job Overview

We are seeking an energetic, service-oriented individual to join our team. This position is integral to ensuring that our guests have an exceptional experience during their stay and events. As a Sales Coordinator, you will be responsible for managing guest inquiries, coordinating group bookings, and providing administrative support to the sales team. While customer service and hotel experience are beneficial, we are willing to train the right candidate.

Key Responsibilities:

• Manage and coordinate all inquiries within a 21-day window, handling bookings for under 20 guest rooms per night.
• Optimize room rental charges to maximize revenue.
• Field inquiries and direct calls to Sales Managers, providing basic information about the hotel.
• Handle rooming lists, reservation requests, and changes, ensuring accuracy and timeliness.
• Manage group room blocks, including blocking rooms per client requests, setting up group routing, and monitoring pick-up numbers.
• Load corporate negotiated rates into the system and maintain up-to-date records.
• Prepare and distribute group welcome letters, VIP requests, and wedding amenities in coordination with other departments.
• Create and manage group codes, booking links, and promotional materials for sales events.
• Process Hilton Honor points for Sales Managers and update STR Segmentation on the STR Website.
• Assist with site inspections, client presentations, and special hotel events such as Breakfast with Santa or NYE Celebrations.
• Participate in daily business review meetings, pre-convention meetings, and training sessions as required.
• Perform any other job-related duties as assigned to support the sales team and hotel operations.

Qualifications:

• Minimum of 1 year of previous hotel experience required.
• Hilton experience preferred, including familiarity with brand standards and service expectations
• Strong customer service and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Professional, reliable, and detail-oriented
• Strong problem-solving abilities and guest-focused mindset
• Experience with Hilton PMS/OnQ or similar property management systems preferred
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to learn and navigate internal hotel systems and reporting tools

Benefits:

• Employee hotel room discount
• Holiday pay
• Paid time off
• Paid training
• Professional development assistance

Why You'll Love Working With Us:

• Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!

Diversity, Equity, Inclusion & Equal Employment Opportunity at Hampton Inn Benton Harbor: Hampton Inn Benton Harbor is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.