Senior Manager, Performance Excellence

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the Role:

The Senior Manager, Performance Excellence is a strategic and analytical role within the Retail Excellence organization, responsible for building and managing the staffing framework that drives productivity and performance across our MBR and owned F&B retail network. This role sits at the intersection of financial management, data analysis, and cross-functional influence, partnering closely with commercial development, retail and finance teams to ensure our points of sale are optimally staffed to deliver business results. Reporting directly to the Senior Group Director of Performance Excellence, this position requires a high degree of independence, financial acumen and the ability to translate complex data into clear, actionable recommendations.

What impact you can create at CHANEL:

In this role, you will be instrumental in shaping the future of CHANEL's F&B retail staffing strategy. You will:

• Build and implement a comprehensive headcount planning framework that maximizes productivity, effectiveness, and ROI across all F&B retail locations.
• Translate staffing analysis into actionable recommendations, driving commercial development and strengthening partnerships with retail collaborators.
• Drive strategic deployment of freelance talent, ensuring CHANEL's business objectives are met with agility and precision.
• Present critical insights to senior leadership, influencing key decisions that directly impact the business.
• Take full ownership of freelance and shared retailer budget management, ensuring resources are allocated efficiently to deliver high-value outcomes.
• Develop and evolve compensation strategies that enable CHANEL to attract, motivate, and retain top field talent in competitive markets.

By joining us, you will have a direct and tangible impact on our talent strategy, financial stewardship, and commercial growth, ensuring CHANEL remains a leader in luxury retail.

You are energized by:

• Navigating complexity and driving continuous improvement in a dynamic retail environment.
• Collaborating cross-functionally with retail, trade marketing, commercial development, finance, and People & Organization teams to achieve shared goals.
• Analyzing data and uncovering insights that shape strategy and influence senior decision makers.
• Seeking out new approaches and challenging established processes to create more effective and innovative solutions.
• Operating independently, managing multiple priorities, and delivering results with a high degree of autonomy.
• Presenting complex information with clarity and confidence to senior audiences.

What you will bring to the team:

• 7+ years of progressive experience in roles involving budget ownership, analytical problem-solving, and data-driven recommendations, ideally within retail or consumer-facing industries.
• A deep understanding of what drives success in retail teams and a passion for optimizing the associate and client experience.
• Ability to influence stakeholders at all levels, even without direct authority, and proven experience working cross-functionally.
• Strong presentation and communication skills, especially when translating complex analysis into actionable insights.
• A strategic, curious mindset with a drive to innovate and improve existing frameworks.
• Experience in compensation strategy or market benchmarking is a strong plus.

Position Logistics:

• This position is Partially Remote: Requires a minimum of three days in-person office presence at the New York Corporate office.
• Occasional travel may be required for meetings, trainings or on-site retail visits.
• No significant physical requirements.
• Minimum 7 years' experience in relevant roles.

What skills you will learn? What experiences might you have?

• Advanced project management and cross-functional leadership skills.
• Exposure to senior leadership and opportunities to influence business-critical decisions.
• Deep expertise in retail workforce analytics, staffing strategy, and financial stewardship.
• Experience developing and implementing compensation frameworks at a market-leading luxury brand.
• Opportunities for growth into broader talent, financial, or commercial strategy roles within CHANEL.
• Mentorship, including regular development conversations and exposure to senior-level strategic work.

Compensation:

• The anticipated base salary range for this position is $87,500 through $130,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL's mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership