Duck Creek Software Engineer

Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner providing a broad range of commercial property, casualty, and specialty insurance solutions to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we combine a top-rated balance sheet, disciplined execution, and a global team known for strong capability and strong character.

We are building a scalable digital platform to support long-term growth across Small & Medium Enterprise (SME) insurance products and operations. Our operating model emphasizes reusable platform capabilities, disciplined execution, clear accountability, and durable technology foundations that accelerate speed to market.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define how we operate. We value diversity of background, experience, and perspective, and we foster an environment where teammates are expected to contribute meaningfully, operate with accountability, and continuously raise the quality of the organization around them.

Learn more about our unique culture and history.

The Duck Creek Software Engineer is responsible for designing, developing, configuring, and supporting scalable Duck Creek-based solutions aligned to our platform's reusable capability model and long-term platform evolution strategy.

This role contributes directly to the delivery of scalable insurance platform capabilities that improve operational efficiency, accelerate speed to market, and support long-term business growth across the SME ecosystem. Software Engineers are expected to think beyond isolated feature delivery by identifying reusable implementation patterns, simplifying operational workflows, and contributing to the continuous evolution of the platform architecture and engineering practices.

The role operates within a collaborative engineering environment where engineers are encouraged to challenge assumptions, contribute ideas, and proactively identify opportunities to improve scalability, maintainability, and business outcomes. Software Engineers work closely with Product Owners, Principal Engineers, Architecture, Quality Engineering, and business stakeholders to ensure solutions are operationally effective, technically sustainable, and aligned to broader organizational objectives.

Success in this role requires strong engineering and systems-thinking capability, operational awareness, collaborative problem-solving, and the ability to balance speed, simplicity, scalability, and long-term maintainability within a fast-moving delivery environment.

Duties & Responsibilities

Solution Design & Engineering Delivery

• Design, develop, configure, and support scalable Duck Creek solutions across rating, rules, forms, manuscripts, integrations, and workflow capabilities
• Contribute to scalable implementation patterns and reusable platform capabilities that support multiple products and future platform growth
• Translate business and operational requirements into maintainable technical solutions aligned to platform standards and delivery objectives
• Participate in technical design discussions with Principal Engineers and Architecture leadership to evaluate implementation approaches, tradeoffs, and scalability considerations
• Support integration development using APIs, messaging frameworks, and third-party services
• Contribute to engineering delivery across the full Agile development lifecycle including design, development, testing, deployment, and operational support

Platform Scalability & Engineering Quality

• Identify opportunities to simplify implementations, improve maintainability, reduce duplication, and strengthen reusable platform capabilities
• Contribute to engineering standards and delivery practices that improve platform sustainability, scalability, and operational reliability
• Support engineering quality practices including testing, troubleshooting, defect resolution, observability, and production support
• Ensure delivered solutions align with approved engineering standards, security requirements, and platform implementation patterns
• Participate in root cause analysis and continuous improvement activities related to delivery quality and operational stability

Business Partnership & Operational Understanding

• Collaborate with Product Owners, business stakeholders, underwriters, operations teams, and engineering leadership to understand operational workflows, business objectives, and delivery priorities
• Challenge workflow assumptions and implementation approaches constructively to improve operational effectiveness and solution quality
• Participate in stakeholder discussions, backlog refinement sessions, sprint reviews, and solution demonstrations
• Communicate delivered business value clearly during demos and stakeholder reviews, focusing on operational improvements and business enablement outcomes
• Build understanding of insurance operations, underwriting workflows, and SME platform objectives to improve engineering decision-making and alignment

Collaboration & Team Contribution

• Work collaboratively across geographically distributed engineering, architecture, QA, and product teams
• Contribute to a high-accountability engineering culture focused on simplicity, scalability, collaboration, and continuous improvement
• Support knowledge sharing, peer collaboration, and engineering learning across the organization
• Continuously develop expertise in Duck Creek technologies, insurance platform architecture, and modern engineering delivery practices
• Contribute positively to team culture by challenging constructively, communicating openly, and supporting shared organizational objectives

Qualifications, Skills and Experience

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
• 25 years of hands-on experience with Duck Creek technologies, preferably within Policy Administration environments
• Experience designing and delivering software solutions beyond platform configuration work, including integrations, distributed systems, APIs, workflow automation, or broader application development concepts
• Experience contributing to technical solution design, workflow analysis, and implementation discussions
• Experience with object-oriented programming languages such as C#/.NET preferred
• Strong troubleshooting, analytical thinking, and problem-solving capabilities
• Ability to operate effectively within collaborative, fast-moving, and evolving delivery environments
• Strong communication skills with the ability to explain technical concepts and delivered business value clearly to both technical and non-technical stakeholders
• Experience using Agile delivery tools such as Jira, Azure DevOps, or Confluence
• Insurance, underwriting, or policy administration experience preferred
• Demonstrated curiosity, initiative, adaptability, and willingness to continuously learn and grow

BHSI Offers

• A competitive package and exciting growth opportunities for career-oriented teammates.
• A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.
• A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.
• Benefits that support your life and well-being, which include:
• Comprehensive Health, Dental and Vision benefits
• Disability Insurance (both short-term and long-term)
• Life Insurance (for you and your family)
• Accidental Death & Dismemberment Insurance (for you and your family)
• Flexible Spending Accounts
• Health Reimbursement Account
• Employee Assistance Program
• Retirement Savings 401(k) Plan with Company Match
• Generous holiday and Paid Time Off
• Tuition Reimbursement
• Paid Parental Leave

The base salary range for this position in Boston, MA is $80,000 to $115,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates both their capabilities and character as demonstrated by our amazing culture.

NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.