Job Title

Job Overview:

10+ experience as software engineering experience

4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots.

Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions.

Build Call flow designs and integration to backend systems using application program interfaces (API).

Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.

Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing).

Skilled in building AWS Lambda-based custom logic for enhancing contact center operations.

Proficiency in GoLang, Node.js, or Java with AWS Lambda API integration.

Familiarity with version control tools (GIT, GitHub, TFS).

Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD.

Strong problem-solving, debugging, and troubleshooting abilities for high critical issues

Excellent communication and collaboration skills with cross-functional teams and stakeholders

Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.