Job Title

Basic Qualifications

• Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements.
• Current enterprise-class infrastructure and system engineering experience with Windows/SQL and cloud-based platforms.
• Experience in automation or script development. Powershell preferred.
• Working knowledge of networking protocols and components.
• Experience in call center environments preferred.
• Experience designing and implementing High Availability, Active/Active, and Disaster Recovery solutions.
• Experience working on a matrix team consisting of a variety of infrastructure engineers, development teams, and client relationship teams.
• Strong customer service skills with a high level of professionalism and the ability to work with complex designs and situations.
• Proven ability to collaborate remotely.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.

Education: Bachelor's degree in Computer Science, Information Technology, Business, or equivalent work experience is desirable.