Contract Based Human Services Business Analyst

Location: Clearwater, Florida

Client: State of FL - Pinellas County

Skills Needed:

• Integration, data migration, project management, customer service, data analysis, billing, ServiceNow, MS office, change management, scheduling, quality assurance, process improvement, medical records, content management systems, process development, medical terminology, SQL databases, healthcare management, knowledge of EMR/EMR systems, office management, UAT test, healthcare or social service projects, excellent visualization skills

Job Description:

Brief description of work expected to perform:

1. Analyze and understand the requirements for the HS Improvements project and compare vendors propositions with requirements.
2. Test and compare the product developed by the vendor(s) with the initial requirements.
3. Ability to operate in a quickly pacing agile environment and communicate with HS case managers and administration, software vendors and understand development approaches and technology.
4. Analyze current and new workflows/processes and positively communicate with staff.
5. Maintaining relationships with internal staff, department/organizational leaders, and stakeholders.

Top 5 Skills (These are cant live without) in order of importance:

1. Understand/ have experience with Human Services and Healthcare Dept(s) programs and services. Defining requirements and prioritizing requirements and getting feedback and approval on requirements.
2. Have experience with modern data technology like EHRs, Case management tools, data migration, SQL databases, integration and process modelling skills.
3. Excellent written and verbal communication skills.
4. Being detail-oriented and capable of delivering a high level of accuracy.
5. Analytical thinking and problem solving skills.
6. Knowledge of project management tools, MS Project and ServiceNow are the preferred.
7. Organizational skills, Knowledge of business structure and Stakeholder analysis skills.
8. Expertise in using MS Office including MS Word, MS Excel and MS PowerPoint applications.
9. Training and experience in requirements development and use case development.
10. Outgoing, friendly, easily catches on to understanding business processes in new organizations and new business domains.
11. Excellent visualization skills such as workflows, PowerPoints, and so on.
12. Great with data analysis can work spreadsheets and other data analysis tools.
13. Experience with building test cases, helping users complete successful and thorough UAT test sessions and approve application setup with confidence.
14. Ability to build specifications such as report specs or interface specs.
15. Experience in coordinating project meetings and helping to track and monitor project deliverables, scope, and deadlines.
16. Training and certifications in business analysis skillsets such as requirements management, use cases, user stories, test cases, process modeling, and other business organization analysis and technology analysis.
17. Ideal candidate will have experience in healthcare or social service projects.

Highly Desired Skills (Please bullet out as many you wish):

• Knowledge of EMR/EMR Systems
• Billing
• Customer Service
• Scheduling
• Office Management
• Change Management
• Healthcare Management
• Process Improvement
• Data Analysis
• Medical Records
• Process Development
• Quality Assurance
• Project Management
• Content Management Systems
• Medical Terminology