L1 Voice Support / End User Support

We need an L1 support engineer for end-user voice support. The person will take support calls from users, troubleshoot issues, and resolve or escalate as needed. Key responsibilities include handling inbound support calls from end users, providing desktop/laptop support, troubleshooting Windows, Outlook, VPN, password, connectivity, printer, and basic application issues, creating/updating tickets, and following the proper escalation process. Onsite support is required when needed.

Required skills include 13 years of L1 helpdesk/desktop support experience, strong communication and phone support skills, experience supporting Windows laptops/desktops, basic knowledge of Active Directory, Office 365, VPN, printers, and ticketing tools. Must be available onsite in Chicago, Des Moines, or St. Louis.

Need someone quick, preferably local or nearby, and ready to start immediately.